五星级酒店餐饮部职位说明书.doc

INDEXF&B Director 餐 饮 部 总 监 F & B Manager 餐 饮 部 经 理 Asst. F & B Manager 餐 饮 部 经 理 助 理 F&B Coordinator 餐饮部协调员Secretary 秘 书 F&B Clerk 餐饮部文员Catering Manager 宴会厅经理Banquet Supervisor 宴 会 厅 主 管 Banquet Captain 宴 会 厅 领 班 Banquet waiters/waitress 宴 会 厅 男 女 服 务 员 Banquet Coordinator 宴 会 厅 协 调 员Canteen Supervisor 员工餐主管Canteen Attendant 员工餐服务员 Restaurant Manager Coffee House 咖 啡 厅 经 理 Asst. Rest. Manager Coffee House 咖 啡 厅 经 理 助 理 Rest. Supervisor Coffee House 咖 啡 厅 主 管 Rest. Captain Coffee House 咖 啡 厅 领 班 Rest. Hostess Coffee Shop 咖 啡 厅 领 位 Rest. Waiter/ waitress Coffee House 咖 啡 厅 男 女 服 务 员 Rest. Bus boy Coffee House 咖 啡 厅 勤 杂 工 Room Service Manager 咖 啡 厅 送 餐 服 务 经 理 Room Service Supervisor 咖 啡 厅 送 餐 服 务 主 管 Room Service Captain咖 啡 厅 送 餐 服 务 领 班 Room Service Ordertaker 送 餐 服 务 接 单 员 Room Service Waiter 送 餐 服 务 员 Restaurant Manager Chinese Restaurant 中 餐 厅 经 理 Asst. Restaurant Mgr. Chinese Restaurant 中 餐 厅 经 理 助 理 Restaurant Supervisor Chinese Restaurant 餐 厅 主 管 Restaurant Captain Chinese Restaurant 餐 厅 领 班 Restaurant Hostess Chinese Restaurant餐 厅 女 领 班 Restaurant Waiter / waitress Chinese Restaurant餐 厅 男 女 服 务 员 Restaurant Busboy Chinese Restautant餐 厅 勤 杂 工 Beverage Manager/Asst. Beverage Manager 酒 水 部 经 理 及 助 理 Beverage Supervisor 酒 水 部 主 管 Bar Captain 酒 水 部 领 班 Cocktail Waitress鸡 尾 酒 服 务 员 Bartender调 酒 员 Fun Pub Manager夜 总 会 经 理 Fun Pub Supervisor 夜 总 会 主 管 Fun Pub Captain夜 总 会 领 班 Disc Jockey唱 片 骑 士 Specialty Restaurant Manager 地 中 海 餐 厅 经 理 Asisst. Specialty Restaurant Manager 地 中 海 餐 厅 经 理 助 理 Specialty Restaurant Supervisors 地 中 海 餐 厅 主 管 Specialty Restaurant Captain 地 中 海 餐 厅 领 班 Specialty Restaurant Hostess 地 中 海 餐 厅 领 位 Specialty Waiter/waitress 地 中 海 餐 厅 服 务 员 Delicatessen Assistant Manager 食 品 店 经 理 助 理 Delicatessen Captain 食品店领班Delicatessen Waiter/tress 食品店服务员Revolving Restaurant Manager 旋 转 餐 厅 经 理 Assist Revolving Restaurant Manager 旋 转 餐 厅 经 理 助 理 Revolving Restaurant Supervisor 旋 转 餐 厅 主 管 Revolving Restaurant Captain旋 转 餐 厅 领 班 Revolving Restaurant Hostess旋 转 餐 厅 领 位Revolving Restaurant Waiter/waitress 旋 转 餐 厅 服 务 员 JOB DESCRIPTIONJOB TITLE : FOOD & BEVERAGE DIRECTOR职务餐饮部总 监 DEPARTMENT :F&B ADMINISTRATION部门餐饮管理JOB CODE :FB 1代码 REPORT TO: GENERAL MANAGER上级主管总经理GENERAL MISSION 职责概述 Responsible for overall supervision, planning, control and coordination of all activities of personnel engaged in office administration and operation of the department. 负责监督、计划、控制及协调有关办公室行政管理及本部门各餐饮的工作。RESPONSIBILITIES AND MEANS 职责和方法Responsible for the overall operation and co-ordination of various Food & Beverage departments such as coffee shop, Room se4rvice, Specialty Restaurant, Night Club, all the kitchens, stewarding etc.全 面 负 责 餐 饮 部 分 部 门 的 运 作 如 , 咖 啡 厅 , 地 中 海 餐 厅 , 送 餐 服 务 , 中 餐 厅 , 夜 总 会,所 有 厨 房 及 管 事 部 等 部 门 .ADMINISTRATIVE RESPONSIBILITIES行政职责Exercises administration and supervises through Food & Beverage Manager, Executive Chef and Restaurant Managers.通 过 餐 饮 部经 理 , 行 政 总 厨 及 各 餐 厅 经 理 进 行 监 督 管 理 Confers with management on reports, forecasts, budget policy and future planning.与 管 理 当 局 商 议 报 告 , 预 算 及 今 后 的 计 划 Prepares reports for management including budget and forecasts.准 备 预 算 和 预 报 给 管 理 当 局 Surnishes guidance to Restaurant Managers on employees training, public relations and sales promotion.对 各 餐 厅 经 理 进 行 公 关 意 识 机 及 销 售 得 指 导 培 训 Take responsibility for any task assigned by the General Manager, even though it might not concern the Food & Beverage Department.听 命 于 总 经 理 的 任 何 工 作 委 派 ,既 使 此 事 可 能 与 餐 饮 部无 关 Follow through on any task assigned by the General Manager, even though it might not concern the Food & Beverage Department负 责完 成 总 经 理 的 分 派 的 任 何 工 作 安 排 ,及餐 饮 部 所 涉 及 的 工 作 并 需 在 有 效 时 间 内 完 成 Give comments to the General Manager on the progress of all tasks assigned by the General Manager, and on those tasks, self assigned, within a reasonable time limit.对 那 些 由 总 经 理 委 派 的 工 作 给 以 信 息 反 馈 .Performs related duties and special projects as assigned负 责 及 完 成 其 他 任 何 特 别 的 工 作 委 派 TECHNICAL RESPONSIBILITIES 技术职责 Recommends to management, regarding changes or innovations in plans, policies, procedures and equipment.就 有 关 计 划 , 政 策 , 程 序 , 设 备 的 改 变 或 创 新 向 管 理 当 局 加 以 建 议 To conduct, together with Food & Beverage Manager and /or Restaurant Managers, actual inspection tours, checks on departmental operations and special projects.与 餐 饮 部 经 理 及 各 餐 厅 经 理 一 起 进 行 巡 查 并 对 部 位 的 操 作 及 特 别 事 宜 加 以 检 查 Establishes standards and norms of food and beverage quality and purchasing.建 立 健 全 食 品 和 饮 品 销 售 , 趋 势 , 盘 存 等 加 以 复 审 Reviews prices, sources of supply, food and beverage sales, trends, inventories, etc.对 价 格 ,供 货 来 源 ,食 品 及 饮 品 销 售 ,趋 势 ,盘 存 等 加 以 复 审 COMMERCIAL RESPONSIBILITIES 商业职责 Works with Restaurant Managers in testing and experimental projects to upgrade product or procedure.为 了 使 产 品 更 上 一 层 楼 与 各 餐 厅 经 理 们 一 起 进 行 尝 试 及 试 验 性 的 工 作 Meets periodically with Restaurant Managers to review operations and discusses methods of improving procedures and ways to meet unusual business demands. 定 期 与 各 餐 厅 经 理 碰 头 以 复 审 经 营 并 研 究 改 善 的 方 式 方 法 以 及 特 别 生 意 的 需 求 Meets with purveyors to learn of new products or methods.同 食 品 供 应 商 接 触 以 便 学 习 新 产 品 或 新 方 法 Meets with customer on special functions and its arrangements.与 客 人 商 谈 宴 会 具 体 事 宜 Keeps aware of trends, practices and equipment in food and beverage preparation and service in the hotel and restaurant field through trade literature and actual visits.参 加 供 货 会 并 阅 读 产 品 资 料 以 对 新 产 品 新 方 案 及 新 设 备 加 以 了 解 Improves sales volume in all outlets by means of up-to-date marketing, menus (seasonal and special), festivals (barters, airlines or other sister hotels), and special food and beverage promotions.提 高 整 个 部 门 的 营 业 额 .换 句 话 说 ,憝 对 新 的 市 场 ,时 令 菜 ,节 日 (易 货 ,航 空 及 其 他 兄 弟 饭 店 ),及 特 别 餐 饮 推 销 HUMAN RESPONSIBILITIES 人事职责Maintains close liaison with other Division Heads and Department Heads.与 其 他 部 门 总 监 或 经 理 们 保 持 密 切 联 系 Conducts constant training (not only on the job) and evaluation of each employee, rotation, incentive programs, job descriptions, and initiates staff recreation.经 常 对 每 个 员 工 进 行 培 训 并 作 出 评 估 ,给 员 工 以 鼓 励 及 交 流 工 作 职 责 以 及 娱 乐 活 动 的 培 训 RELATION工作关系Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户、部门经理和员工以热情和专业化的服务。JOB DESCRIPTIONJOB TITLE : FOOD & BEVERAGE MANAGER职务餐饮部经理DEPARTMENT :F&B ADMINISTRATION部门餐饮管理JOB CODE :FB 2代码 REPORT TO: RESIDENT MANAGER上级主管副总经理GENERAL MISSION 职责概述 Responsible for overall supervision, planning, control and coordination of all activities of personnel engaged in office administration and operation of the department. 负责监督、计划、控制及协调有关办公室行政管理及本部门各餐饮的工作。RESPONSIBILITIES AND MEANS 职责和方法Implements and enforces safety regulations and house rules.加强安全及内部的规章制度。Establishes control procedures in all operation aspect in accordance with the Hotel policy.要根据饭店的规章制度建立本部的规章制度。ADMINISTRATIVE RESPONSIBILITIES行政职责Develops and administers F&B budget, action plan and promotional activities of the department; stimulates sales and profit, controls operating expenses.制定并管理餐饮部的预算，开展促销活动。增加销售额, 控制成本及提高利润。Involves Chef in planning of menus, deciding in pricing which is market-sensitive.协助厨师长制定菜单和定价。Develops wine and beverage lists with Beverage Manager.与酒水部经理制定酒水单。Provides Management with information regarding client satisfaction and activities of competition; Prepares monthly F&B report .向管理层提供有关客人的满意情况及竞争活动，并负责每月餐饮部的报告。TECHNICAL RESPONSIBILITIES 技术职责 Uses all resources, labor, material and equipment effectively.有效利用现有的劳力、物力。Establishes short and long term plans and goals.制定长期和短期计划、目标。Completes weekly inspection on overall outlets appearance the maintenance of all fixtures, fittings and operating equipment. 每星期要对各部门进行检查。如所有灯饰、家具及设备的保养情况。Establishes par stock for operating supplies to ensure the smooth operation of the department.保持足够的存货以确保本部正常运营。Initiates regular F&B meeting schedules that involves full participation.起草餐饮部的会议计划。COMMERCIAL RESPONSIBILITIES 商业职责 Attends to guest complaints, requests or inquiries regarding food and services and immediately takes all required corrective measures.关注客人对饭菜及服务的投诉、要求和需求，并立即采取有效措施。Makes frequent suggestions to Management in reference to improvement of general operation, cost control and profitability.向管理层提出建议，以提高工作效率，并达到节流增源的效果。HUMAN RESPONSIBILITIES 人事职责Leads the team by holding daily briefings and monthly communication meetings to discuss various aspects of service and preparation with all concerned.通过晨会及每月的交流会议来讨论、总结在服务及工作中出现的问题。Trains and develops subordinates; follows-up and enforces orientation of all new employees and ongoing training of all staff.尽快让所有的新员工熟悉饭店，并进一步对员工进行培训。Observes and records employee performance hence inspires others to goal achievement and shows interest in staff career development.观察并记录员工的工作表现，关心员工的发展，激发员工去达到工作目标。Conducts interviews with potential candidates and responsible for recruitment of staff. 主持面试并负责挑选员工。RELATION工作关系Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象，即给客人、客户及部门经理以热情和专业化的服务。JOB DESCRIPTIONJOB TITLE : ASST. FOOD & BEVERAGE MANAGER职务餐饮部副经理DEPARTMENT : FOOD & BEVERAGE SERVICE部门餐饮部JOB CODE :FB 3代码REPORT TO: FOOD & BEVERAGE MANAGER上级主管餐饮部经理GENERAL MISSION 职责概述 Assists the F&B Manager in the overall supervision, planning, control and coordination of all activities of personnel engaged in office administration and operation of the department. 协助餐饮部经理全面负责监督、计划、控制及协调有关办公室行政管理及本部门各方面的工作。RESPONSIBILITIES AND MEANS 责任和方法 Enforces safety regulations and house rules.加强安全及内部的规章制度。Assumes all duties of the F&B Manager in his absence; performs any other duties that may be assigned.在餐饮部经理不在的情况下，代理她/他的工作，并完成上级布置的其它工作。ADMINISTRATIVE RESPONSIBILITIES行政职责 Confers with the F&B Manager in developing F&B budget, action plan and promotional activities of the department; stimulates sales and profit, controls operating expenses. 协助餐饮部经理制定预算，计划并开展促销活动；增加销售额，提高利润并控制成本等方面的工作.Provides Management with information regarding client satisfaction and activities of competition.向管理层提供有关客人的满意情况及各种活动的情况。Participates in menu planning and pricing with F&B Manager and Executive Chef.协助餐饮部经理及行政总厨制定菜单及定价。Develops wine and beverage lists with Beverage Manager; Authorizes Beverage requisitions.协助酒水经理制定酒水单。Coordinate group meal arrangements and inform all concerned.协助安排团队就餐，并通知相关事宜。TECHNICAL RESPONSIBILITIES 技术职责 Oversees Stock levels in stores for operation and month-end inventories.负责检查部门库存及月末的库存量。Oversees Department Inspection and all follow ups with concerned department.关注部门的各项事宜并与有关部门跟进执行。Liaisons with Purchasing Manager pertaining to all Purchase requests and orders. 和采购部经理联系有关的采购申请单及定单。Liaisons with public relations pertaining to all jobs requisition promotional matters.与公关部联系有关工作要求，促销事宜。COMMERCIAL RESPONSIBILITIES 商业职责Makes frequent suggestions to Management in reference to improvement of general operation, cost control and profitability. 向管理层提出建议以提高工作较率，并达到节流增源的较果。Attends to guest complaints, requests or inquiries regarding food and services and immediately takes all required corrective measures.关注客人对饭菜及服务的投拆、要求和需求。并立即采取有效措施。Meets and negotiates dealings with suppliers then submit proposal to F&B Manager.与供货商洽谈业务并提交建议书。Involved in Entertainment audition and dealings.检验乐队的演奏质量并处理相应的工作。HUMAN RESPONSIBILITIES人事职责Leads the team by holding daily briefings and monthly communication meetings, in the absence of the F&B Manager, to discuss various aspects of service and preparation with all concerned. 通过晨会及每月的交流会来讨论、总结工作及服务中的问题。Trains and develops subordinates; follows-up and enforces orientation of all new employees and ongoing training of all staff.尽快让所有的新员工熟悉饭店，并对员工进行培训。Observes and records employee performance able to makes recommendation for staff promotions.观察并记录员工的工作表现，激发员工达到工作目标，关心员工的发展。Conducts interviews with potential candidates.参加面试。RELATION工作关系Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户、部门经理和员工以热情和专业化的服务。JOB DESCRIPTIONJOB TITLE : FOOD & BEVERAGE COORDINATOR职务餐饮部协调员DEPARTMENT :F&B ADMINISTRATION部门餐饮管理JOB CODE :FB 4代码 REPORT TO: F&B DIRECTOR上级主管餐饮部总监GENERAL MISSION 职责概述 Responsible for the daily movement and liaison closely with the Food & Beverage Manager and Outlet Managers in the Food & Beverage Department and Coordinates with other department concern.紧密与餐饮经理及各分部经理联系, 负责餐饮部日常的工作.Attends the Daily Food & Beverage briefing and any other meetings as required.参加每日餐饮部会议及其他相关的会议To assist the Director of Food & Beverage and Food & Beverage Manager in the forecast budget on F&B revenue and to achieve maximum productivity.在增加餐饮收入及产品上给予餐饮部总监及餐饮部经理大力协助.RESPONSIBILITIES AND MEANS 责任和方法Performs duties common to all non-supervisory personnel in a timely and efficient manner in accordance with the Hotel policies.根据饭店的规章制度，要及时、快速的完成本职工作。Maintains professional business confidentiality.保守机密。ADMINISTRATIVE RESPONSIBILITIES行政职责Assumes the administrative responsibilities of the Food & Beverage Office in the absence of Food & Beverage Manager but to liaison closely with the Director of Food & Beverage.当餐饮部经理不在职时, 替代其职务.密切与餐饮总监联系 To assist the Director of Food &Beverage and Food & Beverage Manage