哈尔滨医科大学护理人际沟通非语言沟通基本知识文档资料.ppt
,expression,posture,geusture,Chapter,Nonverbal Communication,护理工作中非语言沟通,第六 章,吴怀兰,Objectives,Principal forms of NVC,NVC in nursing care,第一节 非语言沟通的基本知识Basic knowledge of Nonverbal Communication,1.Meaning and types2.Feature and action,一、含义与类型二、特点与作用,Definition：,重点,是借助非语辞符号，如仪表、服饰、表情、空间等，非自然语言为载体所进行的信息传递。,Basically it is sending and receiving messages in a varietyof ways withoutthe use of verbal codes(words).,90%emotionBy NVC,content or the words,by the tone of voice,Body language,Two rincipal types of NVC,人体语 body languee：non-verbal message produced by the body 环境语 envioment：Message produced by the broad setting,重点,人体语:(body language),expression sight gesture posture,time spacecolor lightsigns symbolic,环境语（environment）,二、非语言沟通的特点与作用 Feature and action,feature,1真实性 facticity,2多义性polysemy,3相似性 similar,4组合性combination,5心理性psychologe,Feature and action,action1 express emotion2 Modify additional3 Replace language4 Strss5 Accommodation,第二节护士非语言沟通的形式 Principal forms of NVC,仪表 体态 表情 体触 界域语,重点,难点,一、仪表 Appearance,一个人的穿着打扮，就是他的教养、品味、地位的最真实写照。莎士比亚,研究发现：84%的人对另一个人的第一印象来自于他的外表。,Appearance,Appearance,仪容looks,服饰dress,Hairstyle,skin,Make-up,General,nurses,服饰,衣贵洁、不贵华,以少为佳协调为美,TPO原则,Nurses appearance,professional characteristic端庄、简约、清丽、素雅,Nurses dress,CapLab coatmask shoesSocks underwear,Nurses dress,CapLab coatmask shoesSocks underwear,二、体态 posture,Body postureHand gestureCommen gesture in nursing,Commen posture,三、表情 facial expressions,is the primary(most plenty)source,与人说话时，若想了解对方的真正感受，便看着他的脸孔，因为 一个人驾驭语言很容易，驾驭表情却很困难。,目光微笑,Eye contact(sight),Is a key part of facial behavious。,Eye contact,表达自己领悟他人,Smile,Powerful diplomatic language,没有人富得不需要它，也没有人穷得不拥有它,Nurses smilesincerely moderately naturally suitable 真诚、适度、自然、适宜,四、体触 touch,Meaning:Action:,1 growing development2 improve relationship3 tansfer information,人体各部位之间或人与人之间通过接触抚摸动作来表达感情和传 递信息的行为语言。,Touch in nursing,Assessment diagnosissupport carehypurgia,五、界域语 territorial language,Concept 是指在人际交往中通过一种看不见Invisible，但实际存在exist的界域来表现双方关系的无声语言,bubble,0-45cm,50-100 cm,1.2-3.7 m,3.7 m,1,2,第三节 护理实践中的非语言沟通NVC in nursing care,3,患者对非语言沟通的关注,护士对非语言沟通的关注,有利于建立良好的护患关系,难点,Essential requiement for nurse,Respect,Approprite,Nimble staid,Unique,Summery,重点：1非语言沟通的含义与类型 护士非语言沟通的主要形式难点1 非语言沟通在护理实践中的应用,护士小张在外科病房值夜班，突然一群人大声叫喊着扶着一位手部外伤的病人涌进病房，伤口处裹满了带血的毛巾，病人衣服到处是血，面色苍白，表情痛苦，家属显得很急躁紧张，一直在不停的喊快一 点.Think of how could you effective make the patient and families calm down using NVC,Reflections on？,要求：1 运用非语言沟通形式进行角色扮演。2 自选场景:病房、急诊室、分娩室门口、手术室等候室等。3 哑语形式或英语4 分组：56人一组,task：practice,非语言沟通是很重要的哦,再见,
