MANAGEMENTMANUAL.doc

MANAGEMENTMANUALCONTENTS CONTENETSPart I INTRODUCTION 6Part II FITTING-OUT GUIDE 7 2.1 Handing-over of Premises 8 2.2 Owner/Tenant Contact Information 8 2.3 Fitting-out Works by Owner/Tenant 8 2.3.1 Approval of Fitting-out Plans 9 2.3.2 Preparation of Fitting-out Plans/Drawings 10 2.3.3 M&E Installation 10 2.3.4 Submission Of Fitting-out Plans/Drawings 11 2.3.5 Fitting-out Works by Developers Nominated Contractor 11 2.3.6 Fitting-out Garbage Removal Charge & Decoration Deposit 12 2.3.7 Temporary Electricity Supply 12 2.3.8 Inspection on Tenant Decoration 12 2.3.9 Special Notes for Fitting-out Work 13 2.4 Summary of Fitting-out Process 14PART III FITTING-OUT RULES 15 3.1 Confirmation of Fitting-out Works 16 3.2 List of Fitting-out Works Supervisors 16 3.3 Transportation of Materials & Removal of Decoration Garbage 16 3.5 Damage Resulting from Fitting-out Works 16 3.6 Fitting-out Actives to be confined inside Premises 16CONTENETS3.7 Security of Materials & Tools 17 3.8 Re-instatement of Fixtures/Fittings 17 3.9 Supply of Water & Electricity 17 3.10 Fitting-out Time and Name List 17 3.11 Works at Common Area 17 3.12 Safety Measures 18 3.13 Behavior of Contractors 18 3.14 Erection of Hoarding 18 3.15 Area Passage 18 3.16 Observance of Regulations 18PART IV MANAGEMENT SERVICES 19 4.1 Introduction of Management Work 20 4.2 Location for Payment of Management Fee 20 4.3 Notes for Payment 20PART V NOTES ON MOVING IN & HOUSE RULES 21 5.1 Notes On Moving In 22 5.1.1 Prior Booking for Service Lift 22 5.1.2 Trolley of Rubber/Plastic Castors to be used 22 5.1.3 Staff to be Employed to Oversee Moving In 22 5.1.4 Handling of Debris 22 5.2 House Rules 22 5.2.1 Emergency Contact 22 5.2.2 Installation and Alteration 22 5.2.3 Sign 22 5.2.4 Erection of Aerial 22CONTENETS 5.2.5 Loading and Unloading 23 5.2.6 Use of Service Lift 23 5.2.7 Use of Toilet 23 5.2.8 Use of Premises 23 5.2.9 No Sleeping or Domestic Use 23 5.2.10 No Preparation of Food and Cooking 23 5.2.11 Normal Business hours 24 5.2.12 Keep Premises Open 24 5.2.13 Keep Shop Front and Sign Lighting 24 5.2.14 No Encroachment at Common Area 24 5.2.15 Cleaning 24 5.2.16 Refuse and Garbage Removal 24 5.2.17 Touting 24 5.2.18 Nuisance 24 5.2.19 Animal and Pet 25 5.2.20 Dangerous Goods 25 5.2.21 Obstruction in Staircase or Passage 25 5.2.22 Access to Premises after Normal Business hours 25 5.2.23 Works outside Opening Hours of the Plaza 25 5.2.24 Rules Amendment 25 5.2.25 Compliance of Regulations 25PART VI FIRE EVACUATION 26 6.1 Fire Order for Display 27 6.1.1 If You See A Fire, Remain Calm 27 6.1.2 If You Hear a Fire Alarm, Remain Calm 27 6.1.3 How To Use The Hose Reel 27CONTENETS 6.2 Instruction for Evacuation 28 6.2.1 While Awaiting Instructions 28 6.2.2 If Evacuation Is Ordered, Remain Calm 28 6.3 Warning System 28 6.3.1 Fire Alarm 28 6.3.2 Additional Equipment 29 6.3.3 Public Address System 29 6.3.4 Emergency Light 29 6.4 Fire Precautions 29PART VII APPENDIX 30 7.1 Charges for Decoration Garbage Removal & Decoration Deposit 31 7.2 Temporary Electricity Supply Charge Rate 31 7.3 The Premium Amount for Contractor's All Risks Insurance 32 7.4 Opening Hours of The Management Office & Contact No. 32 7.5 Operation Time of Passenger & Service Lifts in Office Tower 32 7.6 Central Air-Conditioning Supply for Office Tower 33 7.7 Operation Time of Passenger & Service Lifts in Shopping Arcade 33 7.8 Central Air-Conditioning Supply for Shopping Arcade 33 7.9 Charges of Non-Office-Hour Air-Conditioning Supply 33 7.10 Useful Telephone Numbers 33 PART 1 INTRODUCION PART 1INTRODUCTONShanghai New World Property Management Company Limited welcomes you as an office owner / shop owner / office tenant of Hong Kong New World Tower and wishes you prosperous business for many years to come.This Handbook aims at providing an overall guidance to the understanding by commercial owners / tenants with general information on the procedures and requirement of commercial premises, the management services to be provided, house rules and regulations to be observed, etc. It is of an advisory nature only and should be read subject to the Deed of Mutual Covenant and Management Agreement. It is also for information only and should not be relied upon to the exclusion of any legal documentation concerning a tenancy and Deed of Mutual Covenant. We hope that you will find this Handbook informative and useful. Please feel free to contact the local management staff who are always ready to assist you if you require further information.We take this opportunity to assure you of our best service at all times. Shanghai New World Property Management Company Limited Director & General Manager PART 2 FITTING-OUT GUIDE PART 2FITTING-OUT GUIDE 2.1Handing-over of PremisesUpon completion of the signing of Assignment and payment of management fees, a notification letter of premises taking-over and requirement of premises taking-over will be issued by the Developer's leasing sector. Keys of the premises are then allocated by the Hong Kong New World Management Office on production of leasing sector notification letter at a specific date which shall be notified in writing by the Registered Owner / Tenant under normal circumstances. An official company seal / chop must be brought in while taking over the premises. On receipt of the keys, you will be accompanied by our management staff to inspect on the condition of the provided fixture and fittings, which are ready to be taken over in the premises.Subject to the provision of the Deed of Mutual Covenant and Management Agreement, owners / tenants are responsible for the up-keeping, including maintenance and repair, of all the items handed over. If you appoint your agent or representative to take over the premises, an authorization letter must be presented to the Management Office.2.2 Owner / Tenant Contact InformationOwner / Tenant shall complete and return a contact information form upon taking over the premises which will be used for the purpose of day-to-day communication and emergency contact.2.3 Fitting-out Works by Owner / TenantThe owners / tenants are responsible at their own expenses for all fitting-out words, including alterations or additions to the Developers provided fittings or fixtures, within the premises. It is for the owner's / tenants' benefit to submit plans before the intending date of hand-over, which shall PART2FITTING-OUT GUIDE be notified in writing by the Management Office. These owners / tenants are advised to appoint a professional designer for the design and construction of the premises, if necessary, to prepare plans and drawings for submission to the Management Office for approval as soon as possible. All the alteration of construction concerning the Electricity Engineering will be arranged by the contractor nominated by the Developer while the additional charges will be at tenants' expenses. Fitting-out works, including the removal of any Developer fixtures or fittings, should NOT be carried out before approval is obtained from the Management Office.2.3.1 Approval of Fitting-out PlansOwners / Tenants must submit the fitting-out plans to the Management Officefor written approval prior to the commencement of any fitting-out works. The following plans are generally required depending on the extent of alteration / additional works. 2.3.1.1 Floor plan with clear indication of the internal partitions with detailed description / specifications of Fitting-out material to be used; 2.3.1.2 Elevation / section of floor plan with details of shop front / shop sign; 2.3.1.3 Drop-ceiling and lighting plans; 2.3.1.4 Drainage layout plan; 2.3.1.5 Fire control equipment and smoke-detector sprinkler system layout plan; 2.3.1.6 Air-conditioning steel duct system layout plan with details; 2.3.1.7 High-voltage line electricity supply layout plan 2.3.1.8 High-voltage line electricity plane layout plan (lighting power) 2.3.1.9 Low-voltage line system PART2FITTING-OUT GUIDE 2.3.1.10 Low-voltage line plane layout. (telephone,computer lines layout plan) 2.3.1.11 Thermo-control layout plan 2.3.1.12 Instructions of other decoration design 2.3.2 Fitting-out Plans / Drawings In your submission of fitting-out plans / drawings, you should take note of the following in order to avoid delay: 2.3.2.1 All plans / drawings should be in metric scale sand properly numbered; 2.3.2.2 All technical information should be in metric units; 2.3.2.3 Correct levels and dimension should be marked on submitted plans / drawings. In all cases, dimensions should be verified by site measurement; 2.3.2.4 Construction details, specification of materials and method of fixing should be shown on drawings; 2.3.2.5 Plants / equipment should be shown on drawings; 2.3.2.6 Any alteration to the building's structure is prohibited.2.3.3 M & E Installation Major modification and / or alteration of the building services is not permitted. Owners / tenants who intend to have minor alteration and additional works to the building services must submit applications to the Management Office with all plans and drawings concerned. The application with plans will be vetted by the M & E Consultant. No additional or alteration works to the building services shall be commenced without prior approval of the Management Office. PART2FITTING-OUT GUIDE If you want to connect electrical cable to the building main switch room control panel, prior application in specified form should be completed and returned to the Management Office 3 days before the works. During the decoration period, immediate application would not be entertained. All the works has to execute after 23:00 hours. You are held solely liable for any loss, damage and claim arising therefrom if Management Office's approval has not been obtained.2.3.4 Submission of Fitting-out Plans / DrawingsOwners / tenants can submit the plans / drawings to the Management Office for approval. The following are the addresses