加床管理程序.docx

加床管理程序主题：加床参考号：XX-XXX-013Subject:EXtrabedRef：XXXXX013目的OBJECTIVE通过有效的控制管理来满足客人住店期间的加床需要.Tomeethotelguest,sneedofhavingextrabedsthroughefficientmanagementwhilehestaysinthehotel.流程PROCEDURES1 .在电脑中调出客人档案，检查客人的入住人数。Getguest'sinXXnationinthecomputer,checkhowmanypeoplearestayinginthehotel.2 .告知客人我们将收取加床费用。Tellguestabouttheextrabedchargingissue.3 .如必要的话，礼貌地问客人为何需要加床。Politelyaskguestwhyheneedstohaveextrabedifnecessary.4 .如是客人的朋友要求加床，应请原入住人在入住登记有签名作实。Ifguest'sfriendrequirestohaveextrabed,askthechecking-inpersontohaveasignatureontheregistratureXXrm.5 .十二岁以下小童与父母同住而不加床者，可免收费用。Freechargetochildrenunder12yearsoldXXrextrabedintheirparentroom.6 .如是套票，则应依合约而定。Ifitispackageticket,treatguestaccordingtothecontract.7 .立即通知管家部。Lethousekeepingknowimmediately.8 .在备注上注明详细加床数量。Writedownbednumbersinthememo.9 .立即将电脑中的房价及资料更改。UpdateroompriceandrelatedinXXrmation.