(精选文档)abb质量管理手册.doc

目录 手册批准和发布-4 应用范围-4 手册管理-5 公司简介-5 1 管理和领导1.1 公司使命、愿景、价值观和方针-61.2 全面质量管理原则和体系方法-8 1.3 法律和其他要求- 9 1.4 资源、作用、职责和权限- 9 1.5 内部体系审核、自我评审和管理评审-12 1.6 沟通-13 2 信息与分析2.1 信息内容-14 2.1.1 市场和客户信息 2.1.2 合同履行信息 2.1.3 设计与开发信息2.1.4 采购信息 2.1.5 供应商质量信息 2.1.6 企业资源计划系统 2.1.7 全面质量管理体系文件 2.1.8 关键指标系统数据 2.1.9 不良质量成本 2.2 信息控制-162.2.1 文件控制 2.2.2 记录控制 2.2.3 电子信息控制 2.3 信息分析与统计技术-16 2.3.1 数据分析 2.3.2 数字资料统计工具 2.3.3 非数字资料管理工具 2.3.4 统计抽样 3 战略策划3.1 战略策划过程-18 3.2 强项、弱项、机会和威胁分析-18 3.3 目标管理-18 3.4 体系策划和管理方案 -19 4 人力资源 4.1 人力资源计划-194.2 职位描述、招聘与人员配置-194.3 能力、培训和意识-194.4 考核与激励-204.5 职业道德-204.6 员工满意度-204.7 公司文化建设-215 过程管理5.1 主过程和支持性过程-215.2 产品要求的确定- 22 5.3 产品要求的评审 - 22 Content Approval and Issuance of Manual- 4 Scope of Application- 4 Control of Manual- 5 Company Profile - 5 1 Management and Leadership1.1 Companys Mission, Vision, Values and Policies- 61.2 TQM principles and TQM systems approach- 8 1.3 Legal and other requirements - 9 1.4 Resource, roles, responsibility and authority- 91.5 Internal system audit, self-assessment and management review-12 1.6 Communication -13 2 Information and Analysis2.1 Scope of information - 142.1.1 Marketing and customer information 2.1.2 Information on order implementation 2.1.3 Design and developing information 2.1.4 Purchasing information 2.1.5 Supplier quality information 2.1.6 Enterprise resource planning system 2.1.7 Documents of TQM System 2.1.8 Data of key measurement system 2.1.9 Cost of poor quality 2.3 Control of information -162.2.1 Control of documents 2.2.2 Control of records 2.2.3 Electronic information control 2.3 Information analysis and statistical techniques-16 2.3.1 Analysis of data2.3.2 Statistical tools for numeric information 2.3.3 Statistical tools for nonnumeric information 2.3.4 Statistical sampling 3 Strategic Planning3.1 Strategic planning process-18 3.2 Strength, Weakness, Opportunity and Threat-183.3 Management by objectives - 18 3.4 System planning and management programmes- 19 4 Human Resource 4.1 The human resource plan-194.2 Position description, recruitment and placement-194.3 Competence, training and awareness -194.4 Appraisal and motivation-204.5 Occupation ethics- 204.6 Employee satisfaction- 204.7 Corporate culture- 215 Process Management5.1 Key process and supporting process-21 5.2 Determination of product requirement -22 5.3 Review of product requirements- -22 5.4 设计和开发- 22 5.5 客户财产 - 23 5.6 采购(见第8章) -235.7 生产运作 -23 5.7.1 生产运作控制5.7.2 产品标识与可追溯性5.7.3 测量设备和技术程序标识 5.8 检验和试验-24 5.8.1 进货检验和试验5.8.2 过程检验和试验5.8.3 最终检验和试验5.8.4 检验和试验记录5.8.5 检验和试验状态5.9 监视和测量装置的控制-25 5.9.1 测量设备5.9.2 软件5.9.3 环境5.9.4 外部供方5.10 计量确认和测量过程的实现-265.10.1 计量确认5.10.2 测量过程5.10.3 测量不确定度和溯源性5.11 不合格的控制-285.11.1 不合格品及运作的控制5.11.2 不合格测量设备的控制 5.12 搬运、包装、贮存、防护和交付-29 5.13 服务-29 5.14 基础设施与维护-30 5.15 现场管理-30 5.16 过程质量审核 -30 5.17 产品质量审核 -30 6 经营改进与运作结果6.1 经营改进要求 -30 6.2 经营改进方式 -31 6.3 运作结果测评 -32 7 客户中心与满意7.1 客户满意的监视和测量 -33 7.2 客户投诉处理-33 8 供应管理8.1 供应管理战略 -33 8.2 供应管理内容 -34 8.3 供应商评审 -34 8.4 与供应商的沟通和伙伴关系-34 8.5 总成本的降低 -34 8.6 供应资源开发与国产化-35 8.7 供应商质保支持与第二方审核-35 8.8 供应商考核、索赔与改进 -35 8.9 供应商评估模式图-36 9 时效管理 -36 5.4 Design and development -22 5.5 Customer property - 23 5.6 Purchasing (see chapter 8) - 235.7 Production operations - 23 5.7.1 Control of production operations5.7.2 Product identification and traceability5.7.3 Idenditification for measuring equipment and technical procedures5.8 Inspection and testing - 24 5.8.1 Receiving inspection and testing5.8.2 In-process inspection and testing5.8.3 Final inspection and testing5.8.4 Inspection and testing records5.8.5 Inspection and testing status5.9 Control of monitoring and measuring devices -255.9.1 Measuring equipment5.9.2 Software5.9.3 Environment5.9.4 Outside supplier5.10 Metrological confirmation and realization of measurement process-265.10.1 Metrological confirmation5.10.2 Measurement process5.10.3 Measurement uncertainty and traceability5.11 Control of nonconformity - 28 5.11.1 Control of nonconforming product and operation5.11.2 Control of nonconforming measuring equipment5.12 Handling, packaging, storage, preservation and delivery - 29 5.13 Service - 29 5.14 Infrastructure and maintenance - 30