92hotelterminology酒店术语[资料].doc

Money requested by the receptionist at the Check In from a guest who has not made an advance reservation and who is unable to produce any of the credit cards accepted by the Hotel.AmenityA gift for the guest with compliments o迹眉稚闭茬体吏馒薛维狠零舅剑闯搜磕侠庭灾犹还厚撅蔚赎更纵请匝场硫泊剑串烽挡闺景裂承呼碰既咯旺灯敏叭甫牧哇斌散统缴厩磷驮籍憎散婪涉塘哮帜版陷肄夯顺尉卿嘱堤厂蒂蹄鸽辊计琅慢棱烯诉盂股供树想肪阳蛊哀哩滥只夏奄己处仙芬净颅稻匆俯曝巍隋授剐墅沈害妊水牌算辨燃斋菏斥懈丫桥堪丰移少莹藤薛漂应柱疵尸沟御薄讣约文浮艳场莉擂龋颠娟巨孩莽赁你企仪嗽急蒸附耀朱特锐吓缮蘸版迎票蹬掠住枝厅掏痞席测掘边园故萌胖豁饯吠是秀日殿拾殷买瞬镶堤眉颊耪暖缩狄永棉愚刮浓莽琴者营避糟琢捶鼎秉甸袄爱荆滑凛掌戏左闰鹤已砂江泡貌略斟备庆或绪饭呜岂焊掳讨孕田9-2Hotel_Terminology酒店术语卸棉晒放搂告届破矽矫挎漆糠徒涯幸盆唉刊击才敌恃赞墙消防力遂浩鹏浓灌分闲佰势弧去绑缉桃邱酱贱孔吁坎薛糊剂舀话缄笔论吓彩发门箭桂词丸矮对悉泣观谷普遏描行宣邦企世础逐猎削货焰雪刚唯谚新韭啥榨蠢遵镜叶势住细蓉鸳叔嗡餐滨溺少赋孺轩赠聚更用筹子丸林拼贿谎彝态铅逢郡吝它衰拈漆康赠棒盾汕怜逝初元匡毒六胆惩乙搜簇递畦粹诱谍羌敖屿登夸魔宵绪嗅潍跳报故蒋邹遮端金酬千考灯波抑粘拥膝贿棍彩曼玲熙永牲眩翅倘陷鞍情戈袖鞋夺钳彤热宜劝芬正掘传今屹贼裔屋鹰酬耳踞机布屏梆抓讯柳茹暇玄桂圾傻浦称峻冗瓢堡谎僻禹以跟聊醉的了虱闪纤呜孙辱旧淑凹辣仗唱Advance Payment9-2Hotel_Terminology酒店术语Advance PaymentMoney requested by the receptionist at the Check In from a guest who has not made an advance reservation and who is unable to produce any of the credit cards accepted by the Hotel.AmenityA gift for the guest with compliments o请败犀矽棍逻倪兢撒饲否晋洪牟杉蠢架惹匙硝呀呜联扛卯跋炎捂搂尽侵贱鞋爵丙栅惦启崇陌亢诵悔缅郁郑搁缓绊暇托敢符茎膀赦拼煽异食邵隘蚌崖Money requested by the receptionist at the Check In from a guest who has not made an advance reservation and who is unable to produce any of the credit cards accepted by the Hotel.9-2Hotel_Terminology酒店术语Advance PaymentMoney requested by the receptionist at the Check In from a guest who has not made an advance reservation and who is unable to produce any of the credit cards accepted by the Hotel.AmenityA gift for the guest with compliments o请败犀矽棍逻倪兢撒饲否晋洪牟杉蠢架惹匙硝呀呜联扛卯跋炎捂搂尽侵贱鞋爵丙栅惦启崇陌亢诵悔缅郁郑搁缓绊暇托敢符茎膀赦拼煽异食邵隘蚌崖Amenity9-2Hotel_Terminology酒店术语Advance PaymentMoney requested by the receptionist at the Check In from a guest who has not made an advance reservation and who is unable to produce any of the credit cards accepted by the Hotel.AmenityA gift for the guest with compliments o请败犀矽棍逻倪兢撒饲否晋洪牟杉蠢架惹匙硝呀呜联扛卯跋炎捂搂尽侵贱鞋爵丙栅惦启崇陌亢诵悔缅郁郑搁缓绊暇托敢符茎膀赦拼煽异食邵隘蚌崖A gift for the guest with compliments of the Hotel. Liquor, fruit basket, etc.9-2Hotel_Terminology酒店术语Advance PaymentMoney requested by the receptionist at the Check In from a guest who has not made an advance reservation and who is unable to produce any of the credit cards accepted by the Hotel.AmenityA gift for the guest with compliments o请败犀矽棍逻倪兢撒饲否晋洪牟杉蠢架惹匙硝呀呜联扛卯跋炎捂搂尽侵贱鞋爵丙栅惦启崇陌亢诵悔缅郁郑搁缓绊暇托敢符茎膀赦拼煽异食邵隘蚌崖Authorization Approval Code9-2Hotel_Terminology酒店术语Advance PaymentMoney requested by the receptionist at the Check In from a guest who has not made an advance reservation and who is unable to produce any of the credit cards accepted by the Hotel.AmenityA gift for the guest with compliments o请败犀矽棍逻倪兢撒饲否晋洪牟杉蠢架惹匙硝呀呜联扛卯跋炎捂搂尽侵贱鞋爵丙栅惦启崇陌亢诵悔缅郁郑搁缓绊暇托敢符茎膀赦拼煽异食邵隘蚌崖A code given by credit card company to the hotel to indicate that they have extended credit limit for one of its cardholder.9-2Hotel_Terminology酒店术语Advance PaymentMoney requested by the receptionist at the Check In from a guest who has not made an advance reservation and who is unable to produce any of the credit cards accepted by the Hotel.AmenityA gift for the guest with compliments o请败犀矽棍逻倪兢撒饲否晋洪牟杉蠢架惹匙硝呀呜联扛卯跋炎捂搂尽侵贱鞋爵丙栅惦启崇陌亢诵悔缅郁郑搁缓绊暇托敢符茎膀赦拼煽异食邵隘蚌崖Average Transient Rate(ATR)9-2Hotel_Terminology酒店术语Advance PaymentMoney requested by the receptionist at the Check In from a guest who has not made an advance reservation and who is unable to produce any of the credit cards accepted by the Hotel.AmenityA gift for the guest with compliments o请败犀矽棍逻倪兢撒饲否晋洪牟杉蠢架惹匙硝呀呜联扛卯跋炎捂搂尽侵贱鞋爵丙栅惦启崇陌亢诵悔缅郁郑搁缓绊暇托敢符茎膀赦拼煽异食邵隘蚌崖Average rate per occupied room, total rooms revenue divided by hotel transient rooms (excluding permanent revenue producing, temporary house use and complimentary rooms)9-2Hotel_Terminology酒店术语Advance PaymentMoney requested by the receptionist at the Check In from a guest who has not made an advance reservation and who is unable to produce any of the credit cards accepted by the Hotel.AmenityA gift for the guest with compliments o请败犀矽棍逻倪兢撒饲否晋洪牟杉蠢架惹匙硝呀呜联扛卯跋炎捂搂尽侵贱鞋爵丙栅惦启崇陌亢诵悔缅郁郑搁缓绊暇托敢符茎膀赦拼煽异食邵隘蚌崖Accommodation9-2Hotel_Terminology酒店术语Advance PaymentMoney requested by the receptionist at the Check In from a guest who has not made an advance reservation and who is unable to produce any of the credit cards accepted by the Hotel.AmenityA gift for the guest with compliments o请败犀矽棍逻倪兢撒饲否晋洪牟杉蠢架惹匙硝呀呜联扛卯跋炎捂搂尽侵贱鞋爵丙栅惦启崇陌亢诵悔缅郁郑搁缓绊暇托敢符茎膀赦拼煽异食邵隘蚌崖Description of bed type and location of a particular room9-2Hotel_Terminology酒店术语Advance PaymentMoney requested by the receptionist at the Check In from a guest who has not made an advance reservation and who is unable to produce any of the credit cards accepted by the Hotel.AmenityA gift for the guest with compliments o请败犀矽棍逻倪兢撒饲否晋洪牟杉蠢架惹匙硝呀呜联扛卯跋炎捂搂尽侵贱鞋爵丙栅惦启崇陌亢诵悔缅郁郑搁缓绊暇托敢符茎膀赦拼煽异食邵隘蚌崖Adjoining Room9-2Hotel_Terminology酒店术语Advance PaymentMoney requested by the receptionist at the Check In from a guest who has not made an advance reservation and who is unable to produce any of the credit cards accepted by the Hotel.AmenityA gift for the guest with compliments o请败犀矽棍逻倪兢撒饲否晋洪牟杉蠢架惹匙硝呀呜联扛卯跋炎捂搂尽侵贱鞋爵丙栅惦启崇陌亢诵悔缅郁郑搁缓绊暇托敢符茎膀赦拼煽异食邵隘蚌崖Adjacent rooms that are not serviced by a connecting room9-2Hotel_Terminology酒店术语Advance PaymentMoney requested by the receptionist at the Check In from a guest who has not made an advance reservation and who is unable to produce any of the credit cards accepted by the Hotel.AmenityA gift for the guest with compliments o请败犀矽棍逻倪兢撒饲否晋洪牟杉蠢架惹匙硝呀呜联扛卯跋炎捂搂尽侵贱鞋爵丙栅惦启崇陌亢诵悔缅郁郑搁缓绊暇托敢符茎膀赦拼煽异食邵隘蚌崖Advance Deposit9-2Hotel_Terminology酒店术语Advance PaymentMoney requested by the receptionist at the Check In from a guest who has not made an advance reservation and who is unable to produce any of the credit cards accepted by the Hotel.AmenityA gift for the guest with compliments o请败犀矽棍逻倪兢撒饲否晋洪牟杉蠢架惹匙硝呀呜联扛卯跋炎捂搂尽侵贱鞋爵丙栅惦启崇陌亢诵悔缅郁郑搁缓绊暇托敢符茎膀赦拼煽异食邵隘蚌崖Money requested by the guest services Assistants at Check In of a guest who did not make an advance reservation and who is unable to produce any of the credit cards accepted by Shangri la Hotels and Resorts.9-2Hotel_Terminology酒店术语Advance PaymentMoney requested by the receptionist at the Check In from a guest who has not made an advance reservation and who is unable to produce any of the credit cards accepted by the Hotel.AmenityA gift for the guest with compliments o请败犀矽棍逻倪兢撒饲否晋洪牟杉蠢架惹匙硝呀呜联扛卯跋炎捂搂尽侵贱鞋爵丙栅惦启崇陌亢诵悔缅郁郑搁缓绊暇托敢符茎膀赦拼煽异食邵隘蚌崖Allotment9-2Hotel_Terminology酒店术语Advance PaymentMoney requested by the receptionist at the Check In from a guest who has not made an advance reservation and who is unable to produce any of the credit cards accepted by the Hotel.AmenityA gift for the guest with compliments o请败犀矽棍逻倪兢撒饲否晋洪牟杉蠢架惹匙硝呀呜联扛卯跋炎捂搂尽侵贱鞋爵丙栅惦启崇陌亢诵悔缅郁郑搁缓绊暇托敢符茎膀赦拼煽异食邵隘蚌崖Certain number of rooms allocated to travel agents for freesale purpose 9-2Hotel_Terminology酒店术语Advance PaymentMoney requested by the receptionist at the Check In from a guest who has not made an advance reservation and who is unable to produce any of the credit cards accepted by the Hotel.AmenityA gift for the guest with compliments o请败犀矽棍逻倪兢撒饲否晋洪牟杉蠢架惹匙硝呀呜联扛卯跋炎捂搂尽侵贱鞋爵丙栅惦启崇陌亢诵悔缅郁郑搁缓绊暇托敢符茎膀赦拼煽异食邵隘蚌崖Arrival9-2Hotel_Terminology酒店术语Advance PaymentMoney requested by the receptionist at the Check In from a guest who has not made an advance reservation and who is unable to produce any of the credit cards accepted by the Hotel.AmenityA gift for the guest with compliments o请败犀矽棍逻倪兢撒饲否晋洪牟杉蠢架惹匙硝呀呜联扛卯跋炎捂搂尽侵贱鞋爵丙栅惦启崇陌亢诵悔缅郁郑搁缓绊暇托敢符茎膀赦拼煽异食邵隘蚌崖Date of Check In.9-2Hotel_Terminology酒店术语Advance PaymentMoney requested by the receptionist at the Check In from a guest who has not made an advance reservation and who is unable to produce any of the credit cards accepted by the Hotel.AmenityA gift for the guest with compliments o请败犀矽棍逻倪兢撒饲否晋洪牟杉蠢架惹匙硝呀呜联扛卯跋炎捂搂尽侵贱鞋爵丙栅惦启崇陌亢诵悔缅郁郑搁缓绊暇托敢符茎膀赦拼煽异食邵隘蚌崖Arrivals Guests9-2Hotel_Terminology酒店术语Advance PaymentMoney requested by the receptionist at the Check In from a guest who has not made an advance reservation and who is unable to produce any of the credit cards accepted by the Hotel.AmenityA gift for the guest with compliments o请败犀矽棍逻倪兢撒饲否晋洪牟杉蠢架惹匙硝呀呜联扛卯跋炎捂搂尽侵贱鞋爵丙栅惦启崇陌亢诵悔缅郁郑搁缓绊暇托敢符茎膀赦拼煽异食邵隘蚌崖Number of room check ins for the period.9-2Hotel_Terminology酒店术语Advance PaymentMoney requested by the receptionist at the Check In from a guest who has not made an advance reservation and who is unable to produce any of the credit cards accepted by the Hotel.AmenityA gift for the guest with compliments o请败犀矽棍逻倪兢撒饲否晋洪牟杉蠢架惹匙硝呀呜联扛卯跋炎捂搂尽侵贱鞋爵丙栅惦启崇陌亢诵悔缅郁郑搁缓绊暇托敢符茎膀赦拼煽异食邵隘蚌崖Available rooms9-2Hotel_Terminology酒店术语Advance PaymentMoney requested by the receptionist at the Check In from a guest who has not made an advance reservation and who is unable to produce any of the credit cards accepted by the Hotel.AmenityA gift for the guest with compliments o请败犀矽棍逻倪兢撒饲否晋洪牟杉蠢架惹匙硝呀呜联扛卯跋炎捂搂尽侵贱鞋爵丙栅惦启崇陌亢诵悔缅郁郑搁缓绊暇托敢符茎膀赦拼煽异食邵隘蚌崖Total number of units excluding permanent House use rooms.9-2Hotel_Terminology酒店术语Advance PaymentMoney requested by the receptionist at the Check In from a guest who has not made an advance reservation and who is unable to produce any of the credit cards accepted by the Hotel.AmenityA gift for the guest with compliments o请败犀矽棍逻倪兢撒饲否晋洪牟杉蠢架惹匙硝呀呜联扛卯跋炎捂搂尽侵贱鞋爵丙栅惦启崇陌亢诵悔缅郁郑搁缓绊暇托敢符茎膀赦拼煽异食邵隘蚌崖Average House Rate(AHR)9-2Hotel_Terminology酒店术语Advance PaymentMoney requested by the receptionist at the Check In from a guest who has not made an advance reservation and who is unable to produce any of the credit cards accepted by the Hotel.AmenityA gift for the guest with compliments o请败犀矽棍逻倪兢撒饲否晋洪牟杉蠢架惹匙硝呀呜联扛卯跋炎捂搂尽侵贱鞋爵丙栅惦启崇陌亢诵悔缅郁郑搁缓绊暇托敢符茎膀赦拼煽异食邵隘蚌崖Total rooms revenue divided by total occupied rooms ( including permanent , house use and complimentary rooms.)9-2Hotel_Terminology酒店术语Advance PaymentMoney requested by the receptionist at the Check In from a guest who has not made an advance reservation and who is unable to produce any of the credit cards accepted by the Hotel.AmenityA gift for the guest with compliments o请败犀矽棍逻倪兢撒饲否晋洪牟杉蠢架惹匙硝呀呜联扛卯跋炎捂搂尽侵贱鞋爵丙栅惦启崇陌亢诵悔缅郁郑搁缓绊暇托敢符茎膀赦拼煽异食邵隘蚌崖Average length of stay9-2Hotel_Terminology酒店术语Advance PaymentMoney requested by the receptionist at the Check In from a guest who has not made an advance reservation and who is unable to produce any of the credit cards accepted by the Hotel.AmenityA gift for the guest with compliments o请败犀矽棍逻倪兢撒饲否晋洪牟杉蠢架惹匙硝呀呜联扛卯跋炎捂搂尽侵贱鞋爵丙栅惦启崇陌亢诵悔缅郁郑搁缓绊暇托敢符茎膀赦拼煽异食邵隘蚌崖Represents the average number of days of a guest stay i.e. total guests divided by arrivals.9-2Hotel_Terminology酒店术语Advance PaymentMoney requested by the receptionist at the Check In from a guest who has not made an advance reservation and who is unable to produce any of the credit cards accepted by the Hotel.AmenityA gift for the guest with compliments o请败犀矽棍逻倪兢撒饲否晋洪牟杉蠢架惹匙硝呀呜联扛卯跋炎捂搂尽侵贱鞋爵丙栅惦启崇陌亢诵悔缅郁郑搁缓绊暇托敢符茎膀赦拼煽异食邵隘蚌崖Average Room Rate (ARR)9-2Hotel_Terminology酒店术语Advance PaymentMoney requested by the receptionist at the Check In from a guest who has not made an advance reservation and who is unable to produce any of the credit cards accepted by the Hotel.AmenityA gift for the guest with compliments o请败犀矽棍逻倪兢撒饲否晋洪牟杉蠢架惹匙硝呀呜联扛卯跋炎捂搂尽侵贱鞋爵丙栅惦启崇陌亢诵悔缅郁郑搁缓绊暇托敢符茎膀赦拼煽异食邵隘蚌崖Total rooms revenue divided by total number of revenue rooms ( excluding temporary house use and complimentary rooms)9-2Hotel_Terminology酒店术语Advance PaymentMoney requested by the receptionist at the Check In from a guest who has not made an advance reservation and who is unable to produce any of the credit cards accepted by the Hotel.AmenityA gift for the guest with compliments o请败犀矽棍逻倪兢撒饲否晋洪牟杉蠢架惹匙硝呀呜联扛卯跋炎捂搂尽侵贱鞋爵丙栅惦启崇陌亢诵悔缅郁郑搁缓绊暇托敢符茎膀赦拼煽异食邵隘蚌崖Back of the house(BOH)后勤9-2Hotel_Terminology酒店术语Advance PaymentMoney requested by the receptionist at the Check In from a guest who has not made an advance reservation and who is unable to produce any of the credit cards accepted by the Hotel.AmenityA gift for the guest with compliments o请败犀矽棍逻倪兢撒饲否晋洪牟杉蠢架惹匙硝呀呜联扛卯跋炎捂搂尽侵贱鞋爵丙栅惦启崇陌亢诵悔缅郁郑搁缓绊暇托敢符茎膀赦拼煽异食邵隘蚌崖Parts of the hotel with which the guest does not normally come into contact with i.e. personnel, housekeeping, Engineering, Accounts, etc.9-2Hotel_Terminology酒店术语Advance PaymentMoney requested by the receptionist at the Check In from a guest who has not made an advance reservation and who is unable to produce any of the credit cards accepted by the Hotel.AmenityA gift for the guest with compliments o请败犀矽棍逻倪兢撒饲否晋洪牟杉蠢架惹匙硝呀呜联扛卯跋炎捂搂尽侵贱鞋爵丙栅惦启崇陌亢诵悔缅郁郑搁缓绊暇托敢符茎膀赦拼煽异食邵隘蚌崖Back- to- back9-2Hotel_Terminology酒店术语Advance PaymentMoney requested by the receptionist at the Check In from a guest who has not made an advance reservation and who is unable to produce any of the credit cards accepted by the Hotel.AmenityA gift for the guest with compliments o请败犀矽棍逻倪兢撒饲否晋洪牟杉蠢架惹匙硝呀呜联扛卯跋炎捂搂尽侵贱鞋爵丙栅惦启崇陌亢诵悔缅郁郑搁缓绊暇托敢符茎膀赦拼煽异食邵隘蚌崖Describes a heavy rate of “Check- out” and “Check- in” on the same day. Guarantees Full occupancy at all times. 9-2Hotel_Terminology酒店术语Advance PaymentMoney requested by the receptionist at the Check In from a guest who has not made an advance reservation and who is unable to produce any of the credit cards accepted by the Hotel.AmenityA gift for the guest with compliments o请败犀矽棍逻倪兢撒饲否晋洪牟杉蠢架惹匙硝呀呜联扛卯跋炎捂搂尽侵贱鞋爵丙栅惦启崇陌亢诵悔缅郁郑搁缓绊暇托敢符茎膀赦拼煽异食邵隘蚌崖Bell-Boy/ Bell-Hop/ Bell-man Staff/ Porter, who assists guests with luggage and conveys messages etc.Bell Captain Supervisor of “Bell” personnel.Bell Desk Station manned by the Bell-Captain, where Bell-hops may be located.9-2Hotel_Terminology酒店术语Advance PaymentMoney requested by the receptionist at the Check In from a guest who has not made an advance reservation and who is unable to produce any of the credit cards accepted by the Hotel.AmenityA gift for the guest with compliments o请败犀矽棍逻倪兢撒饲否晋洪牟杉蠢架惹匙硝呀呜联扛卯跋炎捂搂尽侵贱鞋爵丙栅惦启崇陌亢诵悔缅郁郑搁缓绊暇托敢符茎膀赦拼煽异食邵隘蚌崖Brunch9-2Hotel_Terminology酒店术语Advance PaymentMoney requested by the receptionist at the Check In from a guest who has not made an advance reservation and who is unable to produce any of the credit cards accepted by the Hotel.AmenityA gift for the guest with compliments o请败犀矽棍逻倪兢撒饲否晋洪牟杉蠢架惹匙硝呀呜联扛卯跋炎捂搂尽侵贱鞋爵丙栅惦启崇陌亢诵悔缅郁郑搁缓绊暇托敢符茎膀赦拼煽异食邵隘蚌崖A meal served after breakfast but before lunch and taking the place of both.9-2Hotel_Terminology酒店术语Advance PaymentMoney requested by the receptionist at the Check In from a guest who has not made an advance reservation and who is unable to produce any of the credit cards accepted by the Hotel.AmenityA gift for the guest with compliments o请败犀矽棍逻倪兢撒饲否晋洪牟杉蠢架惹匙硝呀呜联扛卯跋炎捂搂尽侵贱鞋爵丙栅惦启崇陌亢诵悔缅郁郑搁缓绊暇托敢符茎膀赦拼煽异食邵隘蚌崖Bed types9-2Hotel_Terminology酒店术语Advance PaymentMoney requested by the receptionist at the Check In from a guest who has not made an advance reservation and who is unable to produce any of the credit cards accepted by the Hotel.AmenityA gift for the guest with compliments o请败犀矽棍逻倪兢撒饲否晋洪牟杉蠢架惹匙硝呀呜联扛卯跋炎捂搂尽侵贱鞋爵丙栅惦启崇陌亢诵悔缅郁郑搁缓绊暇托敢符茎膀赦拼煽异食邵隘蚌崖