商务英语情景对话.docx

商务英语情景对话 1. Faxes Dialogue one M: Can you have the briefs from the Anderson firm's lawyer on my desk by tomorrow morning. There are quite a few very time sensitive matters with this case. I'm afraid I can't wait any longer. F: Getting those Anderson briefs has been harder than you can imagine. I have tried to contact their lawyer many times. But every time I call, his secretary says hes in a meeting or out of the office or away on business. I am beginning to think he is trying to avoid me. M: That's highly possible. He knows if we miss our filing deadline, we dont stand a chance to compete against them for the bid. Try to get a hold of him again. Give him a call and see if he can fax them first thing. F: What if I can't speak to him directly? M: Ask his secretary to fax them. Its the same thing. Have them faxed over with a copy also faxed to Martins office. F: How do I find Martins fax number? Is he in your rollerdesk? M: No, but you can also call their office and ask the secretary to give you their fax number. Ill email you their office number later today. F: Ok, I'll get on it first thing. M: Be sure you do, I need those briefs ASAP Dialogue two M:Did you put this morning's faxes on my desk?I'm waiting for some urgent faxes from headquaters,I'm pretty sure they came in last night. F:Evething that came in the office fax machine last night is all on your desk,but I noticed that some of faxes came through pretty blurred,maybe you take a look at them,if the copy is unreadble,I'll call then and ask them to refax. M:Yeah,you're going to have to call them and get them to be refax. These copies are so dark. I can't make out any of the words. F:What about that one? M:This one?This one is so light and I can barely read it. How can that be? F:You know, I think the fax machine is out of toner. I can change the toner cartridge. That should solve the problem. M:Yes,but this one will have to be refaxed as well. And look, there's about 3 pages missing. It looks like the fax machine ate half of my important faxes,and ones that made it through are so blurred or too light. They are unreadable. F:I guess the fax machine is out of paper too. Don't worry,I'll have someone look at it this afternoon,and in the meantime,I'll have your documents refaxed to our other fax machine. 2. Telephone Calls Dialogue 1 A:Hello,thank you for calling Bradford and Sons. This is Tracy speaking,How may I help you? B:Hello.I would like to speak to your director of human resources,Ms.Jenkins,Please. A:Just a moment.I'll check to see if she is at her desk.May I tell her who is calling? B:This is Bill Burton from Milford Insurance,I'm calling in regards to our meeting next Tuesday. A:Thank you,Mr.Burton.Can you please hold for a moment?I'll check to see if she is available. B:No problem. A:I'm sorry,Ms.Jenkins is away from her desk.She has already left for lunch. Would you like to leave a message for her? B:Yes,please have her return my call when she returns to the office.It's best if she can get in touch with me before 3 pm today;she can reach me at my office number,635-8799. A:I'm sorry,I didn't quite catch that,could you please repeat the number? B:No problem,my office number is 635-8799,Tell her to ask for extension 31. A:I'm sorry,Mr.Burton,just to confirm,your name is spelled B-U-R-T-O-N,is that correct? B:Yes,and I represent Milford Insurance. A:I wil make sure Ms.Jenkins receives your message and returns your call before 3pm this afernoon. B:Thank you very much. Dialogue2 A:Hello,Pasadena Inn,this is Sandy,how may i direct your call? B:I'd like to speak to someone about reservations. A:I can help you with that.what date would you like to make a reservation for? B:We'll be arriving May 12th ,but I would like to make reservations for penthouse. A:Oh,I'm sorry sir,I only handle bookings for our standard rooms.The person you need to speak with is Tony Parker,he makes all the arrangements for our executive accounts.Unfortunately,he's not here right now.Can I take your name and number and have him get back to you? B:When do you expect him back in? A:He'll be out all afternoon,he might not be able to return your call until tomorrow,Will that be alright? B:Yes.I suppose.My name is Sam Darcy.He can contact me at 660-843-3235 . A:Could you please spell your last name for me? B:Sure.It's D-A-R-C-Y. A:Okay.Mr Darcy,and your phone number is 660-843-3233 ? B:That's 3235. A:Sorry!3235.Great.I'll have Tony call you first thing tomorrow morning. 3. Making Telephone Appointments Dialogue one M:Hello,Bill Berton speaking. What can I do for you? F:Hello,Mr Berton,this is Jenny Jenkins of bradford and sons returning your call. Im sorry you missed me when you called my office this morning. My sacretary said you called concerning our meeting next Tuesday? M:Yes Ms Jenkins,thank you for returning my call. Im glad to finally get hold of you.I want to let you know I will not be able to make our meeting next Tuesday. I would be out of town that day. Is there any possibility we can move the meeting to Monday? F:I am sorry. Im afraid I am completely booked on Monday. Would it be Possible to postpone until you return? M:Oh,dear. I was counting on taking care of our meeting before I leave. But I suppose I can shut off a few things. Yes,we can arrange something. I will be back Thursday morning. What about Thursday afternoon? Would that work for you? F:That should be fine,shall we say about two oclock? M:Perfect! I look forward to seeing you at two oclock next Thursday afternoon. If you need to change the time,pls feel free to call me on my cell phone. F:Thanks Burdon,Ill see you on Thursday. Dialogue two F:Hello M:Hello,is Doras available? F:This is Doras,who is calling please? M:Hi,Doras,this is Mike calling from parkers dentistry. Im calling to confirm your appointment for tomorrow morning at 9am with Doctor Parker. F:Oh,I almost forgot. Thank you for calling to remind me. Actually,I do need to change the time of my appointment. I have a scheduling conflict,and I cant make it that early. M:If I put you in that later slot,would that work out? F:It would have to be after lunch. Do you have anything available about 2 oclock? M:Sorry,Mam. The only opening we have after lunch is 1:15, but I might be able to work you in at 4:00. Would that be a better time? F:Thats all right.I think I should be able tomake it at 1:15. Can you put me down for that time slot? M:No problem,I have your appointment changed from tomorrow morning to tomorrow afternoon at 1:15 F:Wonderful. Thanks very much. 4. Four.Memos Dialogue 1 A:I have been waiting here in the conference room for ten minutes already, what time is the meeting start? where is anyone anyway? B:Didn't you hear about that, our meeting was postponed until Friday. A: What? the meeting was postponed? No one told me anything about it. B: Did you get the memo? A: What memo? They havn't any memo this whole week, I check my inbox every day.And I havn't seen anything. B: The memo went out 3 days ago. It should have made to your inbox, but maybe lost in all collectors on your desk. A: You know how things get pilot about my desk when I'm busy. I know sometimes I do many please things,but I always read all the memos go arround, they go directly to my inbox. Are you sure were send to whole office? B: It should have got arround to every body, they also post a copy of the memo in the break room. Don't you ever look at meassages post on the bulletin board? A: I'm usually too busy to take a bunch of cofee break by the watercooler, Anyway, I'm sure the memo never get to my inbox, I'll have to talk our secretary about it. B. That's right, You will never know what your missing out of it if you don't read the memos. Dialogue 2 A: Ms. Dorsen, I need to take a dictation for me, B: Yes, sir; A: They should go out intra office memorandum to all employee by this afternoon, are you ready? B: Yes, sir, Go ahead. A: Attention all staff:effective immediately, all office communication are restricted to email correspondance as official memos, the use of instance message porgram by employee during work hour are strictly prohibited. B: Sir, Does this apply to intra office communication only or relate also restrict external communications? A: It should apply to all communications. Not only in this office between employees, but also any outside communciations. B: But sir, many employees use instance messaging to communcate with clients. A: This were just have to change the communication methods, I don't want any one use instance messaging in this office, it waste too much time. Now, please, continue the memos. Where were we? B: This apply to internal and external communications. A: Yes, any employee who persist using instance messaging, will first recieve a warning, and placed on prohibition, and the second sense, the employment will be termination. Any question regarding this new policy maybe dirctly to the department of his. B: Is that all? A: Yes, please give this memo type out and distribute to all employees before 4:00 PM. 5. Busines Correspondance Dialogue one. A:Did you see the letter I got from Bradform films? They sent the responds to your phone call last week. B:If you want to see something about my call last week, why didn't they sent it to me? A:I guess it must have contact information, so they sent it addressed in care of your department head, anyhow,they wrote to confirm in reading what you discussed about milton contract. B:Can I see it first in seconds? A:Sure, here it is. B:Dear Mr.Clock, bother to your telephone call last Friday, I'm reading to confirm our meeting on July 21st,as we discussed, our meeting is to review the contract details. A:Did they ask you to sent the files beforehand? B:Let's see, We'll be grateful for the complete to send related materials to our office prior to our meeting. It looks like. Hey! Was there anything else was send along with this letter? A: I don't think so, why do you ask? B: The letter writes: please find the enclosed copy of our agenda for your review, I don't see anything else in the envelope. A: Maybe they forgot to attach it to the letter. You should give them another call. Dialogue 2. A:Can you help me for a minute? B:Sure, what I can do for you? A:I'm try to write a letter to one of our clients, But I just don't know exactly what to say, I don't even know how to get started, I know I should write dear Mr. Mrs. or Ms., but the problem is I don't know the name of contact person. B:You can just put Dear Sir or Madam, officialese not personal, you can write to whom may corcerned. A:OK, So I first thanks them for their business, I can say something like "we are very grateful for your continue support", How is that? B: Good! But also, write off the bed you want to tell them the reason of your writting, give them more reference. A: Like "Regarding our new product line, we would like to anounce a special price discount" B: Right, do you need them to respond? A: Yes, the letter would have a survey inside, and they should complete it and return to our office. How shoud I write that? B: You can tell them" Please finding the enclosed customer service survey, else also, you can say:"Attach a customer survey". If you need resource it right away, you can tell them the urgent by saying " Please return the survey without dely as soon as possible. Maye it more polite with this as early as convenience." B: Great! and what do you think I should close it with? A: Since you don't know them that well personally, probably the best way is would be your ? or your sincerely, you can also say Best Regards. But I don't think it would be proprety because you don't have the name. And obviously, should have them. B: OK, Thanks a lot for your help! 6. Placing an Order Dialogue 1 A: Our toner cartridges are already out of ink.Could you make an order for a new set? B: We will need new cartridges for all of the office printers? That will be a large order, probably about two or three cases. The office supply store we usually go through might not have that many in stock. A: You can double check with the housekeeping department, but I am pretty sure all of the machines will need new cartridges. Last time when we made our order to the supplier, the quantity was also especially high. They are used to receiving such bulk orders from us . As long as we give them a heads up a couple days in advance, they can usually fill the order. B: OK, I will make a few calls and run our order by housekeeping first to make sure. Is there anything else we need to order while I am at it? A: I think the only thing is toner. Try to see if they can deliver it before the end of business day tomorrow. We should really try to do better about waiting until the last minute to fill orders that are usually made on a monthly basis. Anyhow, see what you can do to expedite the order this time. B: OK, will do. Dialogue 2 A: May I help you? B: Yes, I would like to place an order for toner cartridges. We have a standing agreement with you company, so we will need the same amount as last time. A: Let me key in your information into my computer. I will pull up our records for you . Do you have an order number? What name is the order listed under ? B: It should be under Leslie Smith. The number is 184796 A. A: Yes, Mr. Smith. I have an order for three cases of cartridges, it that what you would like to refill? B: Yes. A: Is there the correct billing address? B: No, pls post the bill to 124 Hildrod Lane, Milton County, 98830. A: I will send you an invoice in the next few days. Your order should be delivered before the end of the day on Monday. B: Thank you. 7 Co-Workers Dialogue 1 A: I'm realy fed up with Harry! He's the biggest airhead I've ever met. He always makes careless mistakes, and he's a pain to work with. B: You souldn't be so negative. You'll always have some co-workers that are harder to work with than others. But if you are negative and start name-calling in the office, it will make a bad working enviroment for everybody. A: You only say that because you don't have to work with him. The people in your department seem to capable and nice to be around. Take Mary for example. She's smart and enthusiastic. I've never anyone as cheery as she is. B: Everybody has their strengths and weaknesses. Even Larry. He might be a pain to be around, but he's also very good at staying in budget on projects. Mary, on the other hand, spends our project money like there's no tomorrow. Also, she's never willing to stay a little later at the office. She always leave at 5:00 pm sharp. A: Isn't there anyone in the office that is a perfe