凤凰职教第三册Unit3电子教案.docx
凤凰职教第三册Unit3电子教案项目 Unit 3 课时 1,2 课时分配 Warming-up，listening and speaking 名称 基础课 May I Help You? 3,4，5 Reading and writing 课型 特New 6 6，7，5号楼 8 Real life skills 点 地点 授课班级 能力目标 1. To improve Ss ability of getting information through reading & listening. 2. To know how to ask questions to know customers needs and understand the important role of a server. 知识目标 素质目标 教学目标 1. To master new words 1. Try to use and phrases; to finish proper words and exercises. body languages to 2. To get the main idea serve customers of the whole passage. efficiently and politely. 2. Students will be able to use up-selling 重点难点 及解决方法 techniques. Key points： to get the main idea of the reading passage. 全面理解阅读材料，了解一名服务人员的重要性并能读懂信号满足顾客需求。 Difficult point：to use the useful expressions to ask questions at check-in and taking orders. 听懂所听材料，并掌握在宾馆登记入住时和餐馆时常用的提问句式。 根据销售类服务人员常见的服务内容，创设生动的职业情景，巧妙设置思维活动，让学生通过思考，组织语言，融入技巧，开拓思维，举一反三的运用一定的方法实现优质服务。 Exercise book and students books Test papers Some example sentences Unit Three New words and expressions: language points: 本单元以接待顾客岗位的人员工作态度、服务质量为切入点，以宾馆前台接待、餐馆点餐为主要职业情景，让学生了解提供优质服务，不仅需要出色的教学策略 与方法 教学资料 及教学准备 板书设计 教学后记 1 专业知识，更需要娴熟的人际沟通技巧，察言观色的技巧、以顾客为中心的宗旨。 教学过程 教学程序与内容 教师活动-导 Step One: Warm-up 学生活动-演 设计意图 了解好的服务和不好的服务，形成优质服务的态度。 进一步帮助学生进入到顾客接待情境，引导学生思考在顾客接待过程中如何改善服务质量。 辨析对话中人物所在的场所。 掌握常见的宾馆前台接待对话，同时模仿语音语调。 Activity1: Some people are 学生自主进行信息判talking about the service 断。 theyve received. Have they received good or bad service? Write G for good or B for bad in the blanks. Activity2：Discuss in groups: What should be 分组讨论，派代表向全done to improve the bad 班汇报。 service mentioned above? Unit Three 第一课时 Step Two:Listening&Speaking A (前台接待) Warming-up ,Listening Activity1: Listen to the 听录音，关注工作流程conversation and tick() & Speaking A where it happens. Activity2：Intensive Listening Listen again. Then. underline the questions asked by the hotel clerk. Questions Check-in Do you have a reservation? How long will you be staying? Do you prefer a smoking or non-smoking room? Will you be paying by cash or credit card? 中的关键词来获取答案。 Asked at 学生听并画线找出宾馆接待员提出的问题，同时模仿其语音语调。 2 Could you fill out this registration form, please? 。 巩固学生在活动2中所学到的顾客接待用语与宾馆前台接待登记入住时的顾客信息收集；同时，为活动4的模拟真实情境中的恰当运用做准备。 复习巩固宾馆前台接待对话，并能够进行简单的日常对话。 Possible Responses Yes, the name is Joe Smith. Ill be checking out on Friday. Non-smoking, please. Credit card, if you accept Visa. Do you need to see my passport. if you 鼓励学生从已学对话中找出符合的问句，在此Activity 3：Suppose you work at the front desk of a hotel. Ask 基础上，让学生自行编proper questions to get the 写问句进行扩充。 following information. Activity 4: Complete the conversation and then role-play it with your partner. Step Three: Summary Useful Expressions about questions asked at checked-in. Step Four: Homework As a hotel cleark, know how to ask questions at check-in. Notes: Clerk kl:k n. 旅馆服务台接待员；职员 Coupon ku:pn n. 赠券，优惠券 Check in 登记入住 3
