MOD 五星级酒店值班经理报告.docx
MOD 五星级酒店值班经理报告Manager on Duty Report 值班经理报告 Date/日期 Manager on Duty/值班经理 Basement 2/地下二层行政区域/停车区域 Areas Need to be Conditions 标准 Yes / No Action Taken 采取措施 Checked 检查区域 Staff Entrance/员工入口 Construction Site 施工现场 Construction Progress 施工进度 Housekeeping Office 客房部办公室 Plant Rooms/设备间 Storehouse 仓库 Public Areas/公共区域 Corridors / Walls/走廊/墙壁 Stairs/楼梯 Directions/指示牌 Fire Exit/安全通道 Fire Extinguisher/灭火器 Lightings/灯光 / x Door shut/门关闭 In line with fire safety rules & regulations/ hotel rules & regulations/符合消防规范和酒店要求 Locked / Lights off / AC off 门上锁/熄灯/空调关闭 In order/状态良好 Locked / Lights off / AC off 门上锁/熄灯/空调关闭 Clean & tidy, in good condition/整洁，状态良好 Clean& tidy, in good condition/整洁，状态良好 Clean& tidy, in good condition/整洁，状态良好 Clean& tidy, in good condition/整洁，状态良好 In order/状态良好 In order/状态良好 Off except emergency lightings处于关闭状态，应急灯除外 Extractor/通风 Lane/车道 Others/其它 In order/状态良好 In order/状态良好 Ground Floor Parking Area/一楼停车区域 Areas Need to be Conditions 标准 Yes / No Action Taken 采取措施 Checked 检查区域 Construction Site 施工现场 Construction Progress 施工进度 Staff Canteen 员工餐厅 Lightings/灯光 Lane/车道 Others/其它 / x In line with fire safety rules & regulations/ hotel rules & regulations/符合消防规范和酒店要求 Locked / Lights off / AC off 门上锁/熄灯/空调关闭 In order/状态良好 In order/状态良好 Front Entrance/酒店前门 Areas Need to be Conditions 标准 Yes / No Action Taken 采取措施 Checked 检查区域 Construction Site 施工现场 Construction Progress 施工进度 Lightings/灯光 / x In line with fire safety rules & regulations/ hotel rules & regulations/符合消防规范和酒店要求 In order/状态良好 Outward appearance of In order/状态良好 the Building/酒店楼体外观 Ad &Light Box/广告牌，灯箱 Security Guard /保安 Stairs/楼梯 Main Entrance Door/大门 Place Mat/防滑地垫 General Looking/总体感官 Others/其它 Lobby Area/大堂区域 Areas Need to be Conditions 标准 Patrolling/巡视 Clean & tidy, in good condition/整洁，状态良好 In order/状态良好 In order/状态良好 In order/状态良好 In order/状态良好 Yes / No Action Taken 采取措施 Checked 检查区域 Construction Site 施工现场 Construction Progress 施工进度 Lightings/灯光 Background Music/背景音乐 Smell/气味 Floor, Wall, Furniture 地面，墙壁，家具 Staff on Duty/值班人员状态 AC& Extractor空调和通风 Lift Landing Area/电梯厅 Elevator/电梯轿厢 Office /办公室 Front Desk/前台 Green Plants/绿色植物 Business Center商务中心 Others/其它 Level 1th / 1层西餐厅 Areas Need to / x In line with fire safety rules & regulations/ hotel rules & regulations/符合消防规范和酒店要求 Night System/夜班状态 Off/关闭 Fresh & Pleasant/清新宜人 Clean & tidy, in good condition 整洁，状态良好 In line with Service Standards/符合服务标准 In order/状态良好 Clean & tidy, in good condition/整洁，状态良好 Clean & tidy, in good condition/整洁，状态良好 Clean & tidy, in good condition/整洁，状态良好 Clean & tidy, in good condition/整洁，状态良好 Fresh/鲜活 Clean & tidy, in good condition/整洁，状态良好 be Conditions Yes / No Action Taken Checked 检查区域 Construction Site 施工现场 Construction Progress 施工进度 Lightings/灯光 Background Music/背景音乐 Smell/气味 Floor, Wall, Furniture 地面，墙壁，家具 Staff on Duty/值班人员状态 AC& Extractor空调和通风 Office /办公室 Green Plants/绿色植物 Others/其它 标准 / x 采取措施 In line with fire safety rules & regulations/ hotel rules & regulations/符合消防规范和酒店要求 Night System/夜班状态 Off/关闭 Fresh & Pleasant/清新宜人 Clean & tidy, in good condition 整洁，状态良好 In line with Service Standards/符合服务标准 In order/状态良好 Clean & tidy, in good condition/整洁，状态良好 Fresh/鲜活 Floors 6th - 22th /6至22楼层 Areas Need to be Conditions 标准 Yes / No Action Taken 采取措施 Checked 检查区域 Lightings/灯光 Background Music/背景音乐 Smell/气味 Corridors / Walls/走廊/墙壁 Pantry Room/工作间 Plant Room/设备间 Others/其它 Floors 5th /5层健身房 Lightings/灯光 Smell/气味 Floor, Wall, Furniture 地面，墙壁，家具 Green Plants/绿色植物 AC& Extractor空调和通风 Gates/门 / x In order/状态良好 Off/关闭 Fresh & Pleasant/清新宜人 Clean& tidy, in good condition/整洁，状态良好 Locked /门上锁 Locked /门上锁 In order/状态良好 Fresh & Pleasant/清新宜人 Clean & tidy, in good condition 整洁，状态良好 Fresh/鲜活 In order/状态良好 Locked /门上锁 Safety & Security Control Room/消防监控中心 Staff on Duty/值班人员 Log Book/值班记录 General Environment 总体环境 Others/其它 In line with Service Standards/符合服务标准 Well recorded & Kept/详细记录并保存 Clean & tidy, in good condition/整洁，状态良好 Staff Names on Duty/各部门当班人员姓名 Housekeeping Captain/客房部领班： Receptionist/前台接待： Security Captain/保安部领班： Engineer/工程部维修工： Hotel Products test (2 staff, 2 questions for each)/酒店产品知识抽查 1. Name姓名_ Question问题_ Answer答案_ Question问题_ Answer答案_ 2. Name姓名_ Question问题_ Answer答案_ Question问题_ Answer答案_ Talk with 2 Staff and get their Feedbacks & Opinions on Hotel Management/征求2名酒店员工对于酒店管理的意见 3. Good Points/优点 _ _ _ 4. Areas Need to be Improved(Complaints)/建议改进的方面(投诉) _ _ _ Talk with Guest and get their Feedbacks & Opinions on Hotel Management/征求宾客对于酒店管理的意见 1. Good Points/优点 _ _ _ 2. Areas Need to be Improved(Complaints)/建议改进的方面(投诉) _ _ _ Occupancy/出租率 Total Rooms Handover Up-to-date/酒店房间总计 Completed by/值班经理签名: Time/时间：
