洲际宴会厅程序0028Moving and Stacking Chairs.doc

标准操作程序MOVING AND STACKING CHAIRS堆叠和移动椅子Task Number:BQT-0028Department: F&B BanquetingDate Issued: Nov. 2007Guest Expectation: I expect chairs to be stacked neatly and safely. I expect them to be away from the guests view where possible.我希望椅子的堆放是整洁和安全的.我希望它们尽可能的远离客人的视线Time to Train: 20 minutesWhy is this task important for you and our guests?为什么这项任务对我们的客人和你是如此重要？Answers: 回答1. To ensure chairs are moved properly without damage确保椅子有正确的移动方式不会 损坏2. To ensure chairs are stacked safely确保椅子安全地保存3. To ensure avoid that staff fall sick due to improper handling确保员工不会因为操作不当造成伤害WHAT/ STEPS什么/步骤HOW/ STANDARDS怎样/标准TRAINING QUESTIONS培训问题1) Select trolley 选择推车Make sure the trolley is clean, not damaged, noiseless and moves smoothly.确保推车是干净的，没有损害，安静的和能够平稳行进Why should the trolley be clean? 为什么推车要是干净的？Why should the trolley not be damaged? 为什么推车要没有损坏的？2) Stack the chairs 堆叠椅子Chairs should be stored in blocks of 10. 椅子要10张堆叠成一摞Why maximum 10 chairs? 为什么一摞最多能堆叠10张椅子？3) Place trolley under chair 推车在椅子下面Push the trolley gently under the rear 2 legs of bottom chairs. 轻轻地将推车推如椅子后面2条腿的底部4) Move chairs 移动椅子 Block the trolley wheels with your right foot and push the handle downwards. 用你的右脚抵住推车的轮子同时向下压The trolley will lift the chairs from the floor. 推车会将椅子带离地面Make sure you stay balanced and dont pull the backwards too much.确保你支撑的平衡不要太靠后Pull or push trolley by the handle.用把手拉或者推动椅子车Why should you block the trolley with your foot?为什么要用你的右脚抵住推车的轮子？Why shouldnt you push the trolley too much backwards?为什么你不能把推车向后倾斜太多？Why push or pull at the handle?为什么拉动或者推动推车要使用把手？5) No trolley available 没有推车的情况If no trolley is available, look for one. If not to be found, bend your knees to the maximum and lift the chairs while keeping your back straight.如果没有推车，去找一部.如果没找到，最大限度地弯下你的膝盖举起椅子在这个过程中要保持你的背部是挺直的DO NOT MOVE MORE THEN 4-5 CHAIRS WITHOUT A TROLLEY在没有推车的情况下不要移动超过45张椅子Why should you look for a trolley first?为什么你要先找推车？Why should you bend your knees to a maximum? 为什么你要最大限度地弯曲你的膝盖？Why not more then 4-5 chairs?为什么不能移动超过45张椅子？6) Store chairs 存储椅子Chairs to be stored in the allocated spaces, in sets of 10s.椅子的存放要有间隔，每一摞10张Separate chairs which have to be cleaned and repaired in separate areas.需要清洁和修补的椅子要分开单独存放Summary questions:总结1. Why should the trolley be clean?2. Why maximum 10 chairs?3. Why should you block the trolley with your foot?4. Why shouldnt you push the trolley too much backwards?5. Why push or pull at the handle?6. Why should you look for a trolley first?7. Why should you bend your knees to a maximum?8. Why not more then 4-5 chairs?Now ask the trainee to practice the task from start to end to test competency.