思科IP通信部署解决方案.ppt

思科IP通信部署解决方案,1,1,1,目录,IPC 方案基础构件综述呼叫控制部件网关IP电话机IPC 部署模式典型的IP通信部署编号方案的设计考虑QoS的部署向IPC平台迁移第一步：与传统设备共存第二步：一个纯IP通信网络,综述,Cisco IPC是一个完整的解决方案，包括呼叫处理、网关、IP电话、语音信箱系统、会议系统等等许多部分；Cisco IPC相对应传统电话来讲是企业PBX，主要的目标客户是企业内部用户；针对传统企业PBX，Cisco IPC可以完成传统企业PBX的一切功能，另外有许多增强；Cisco IPC针对有传统企业PBX的用户是平滑演进，针对新建大楼企业是一场革命；,呼叫控制和管理功能模块,TDM话音交换功能模块,中继模块,用户模块,公共电话网PSTN,传统PBX系统架构,传统电话,思科IP通信系统架构,企业IP网络,思科CallManager,思科IP通信体系架构与传统PBX系统架构的比较,IP电话既是传统PBX的平滑演进，也是革命,WAN 汇聚路由器,分支路由器,分布/核心交换机,园区,分支,IP WAN,接入交换机,接入交换机,IP 语音的组成,语音信箱/统一消息,自动话务员/交互式语音应答系统,XML 话机服务,LDAP目录,网关/远程电话再生,PSTN网关,语音终端,语音终端,PSTN,应用,语音基础设施,网络基础设施,集成化消息,集成化管理,IP 电话,基于PC的IP视频电话,MMCU,Xcode,PSTN ISDN,集成化应用(Web协作、IVR、语音识别),IP WAN,CAC,H.323 MCU,H.323 网关,语音、视频、Web会议,H.323 终端,集成带宽控制,整合式目录,视频编码器转码,Call Manager,思科IP通信系统的组成部分,联络中心服务,SCCP 视频终端,目录,IPC 方案基础构件综述呼叫控制部件网关IP电话机IPC 部署模式典型的IP通信部署编号方案的设计考虑QoS的部署向IPC平台迁移第一步：与传统设备共存第二步：一个纯IP通信网络,呼叫控制,IPC 的呼叫控制部件：CallManager:运行于NT平台的软件系统；CallManager硬件平台MCS 7845MCS 7835MCS 7825MCS 7815经过Cisco测试的第三方NT服务器CallManager Express-CCME:集成于路由器IOS软件的小型CallManager,Cisco IPC呼叫控制部件各个产品的市场定位,Number of Users per System,0,25,500,2500+,100,200,KSU,Productivity BenefitsVoice Feature Focus VM VM/UM/UC,Cisco CallManager Express with Cisco Unity Express for Smaller Site Locations,CM-Based Platforms,Cisco CallManager on MCS 78XX,Cisco Unity,Personal Assistant,CallManager ExpressUnity Express,Cisco 呼叫处理器 CallManager,主要功能-呼叫处理-信令和设备控制-电话功能和拨号计划配置-运行，管理，维护和规划(OAM&P)-对外部语音处理应用提供编程接口,MCS 7825MCS 7815,MCS 7845MCS 7835,Primary CallManagerUsers 1 to 7500,Primary CallManagerUsers 7501 to 15,000,Primary CallManagerUsers 22,501 to 30,000,Primary CallManagerUsers 15,001 to 22,500,Cluster,DedicatedPublisher,一个CallManager cluster 支持多达 30,000 用户(带冗余备份设计),DedicatedTFTP Server,RedundancyGroups,A,E,D,C,B,用户 PC100M 以太网,交换机路由器,网络设计,CallManager集群,X,IP WAN,系统的冗余设计,什么是 CallManager 集群？,ccm.exe,ccm.exe,ccm.exe,ccm.exe,CTI Manager,MoH 服务器,TFTP 服务器,Publisher,SW Conf.,SQL Subscribers（最多20）,ICCS,CallManager 集群,CallManager 3.3(2)版本之前最多6个,CallManager 服务器冗余,语音信箱服务器,JTAPIIP-IVR,IP 电话,网关,Conf,会议,Xcode,代码转换,呼叫处理,目录服务,管理接口,配置服务器,CTI/QBE I/F,SCCP I/F,MGCP I/F,H.323 I/F,软件 MTP,软件会议资源,音乐等待,呼叫处理,目录服务,管理接口,配置服务器,CTI/QBE I/F,SCCP I/F,MGCP I/F,H.323 I/F,软件 MTP,软件会议资源,音乐等待,主CallManager 服务器,备份CallManager 服务器,集群内部通信,CallManager 服务器冗余,故 障,主CallManager 服务器,Conf,Xcode,集群内部通信,呼叫处理,目录服务,管理接口,配置服务器,CTI/QBE I/F,SCCP I/F,MGCP I/F,H.323 I/F,软件 MTP,软件会议资源,音乐等待,呼叫处理,目录服务,管理接口,配置服务器,CTI/QBE I/F,SCCP I/F,MGCP I/F,H.323 I/F,软件 MTP,软件会议资源,音乐等待,语音信箱服务器,JTAPIIP-IVR,IP 电话,网关,会议,代码转换,CallManager Express What is it?,16,2003,Cisco Systems,Inc.All rights reserved.,Configurable IP PBX or IP Key System functionality for 240 station marketFull Featured Solution that meets the Needs of the Small Business,Branch Office,or Service Provider Managed Service solutionProvides Robust Networking Across Sites(H323 or SIP)5 digit dial,Toll SavingsVoicemail Support with Cisco Unity ExpressUnified Messaging support with Cisco UnityIntuitive/Easy to use GUI for day two system administrationCentral Management Monitoring and Provisioning Solution via Partner Products,CCME-多种Cisco路由器可以成为小型CallManager,2811261xXM262xXM,Extended modular connectivity(EVM,NM,AIM,WIC/VIC),Modularity with performance optimized for“all-in-one”solution(HSDM,NM,EVM,AIM,WIC/VIC),Concurrent Services and Performance,Small Office,Enterprise Branch Office,Small Branch,Modular connectivity(WIC/VIC),2801,1751/1760,24 Phones,36 Phones,48 Phones,37253745,2851,28212651,96 Phones,38253845,144/192 Phones,168/240 Phones,Local Auto Attendant and Voice Mail system with 12-100 mailboxes,4-8 sessions,100 hours of storage,Multiple Services,Low-Density Services,High-Density Services,Cisco Unity Express,New 3845 Integrated Service Router Supports 240 Phones,各种路由器对应的CCME和 Cisco Unity Express 能力,*Available starting IOS 12.3(11)T release,CCME功能,Features with 12.3(11)TSupport for 240 PhonesTranscodingSoft-key customizationLoopback DN FreeCUE H.323 to SIP HairpinSCCP to RCFC2833 DTMF Support Direct FXO Line SelectDND Divert call to Voice MailCaller ID for hunt groupsCall Waiting beep suppressionOverlay DN Called Name DisplayLongest idle hunt group with call statisticsConference Initiator Drop-off,Features with CME 3.1.1 Maintenance ReleaseLocalization 7936 IP Phone SupportH.323 Integration with Cisco CallManager 4.0,CME 3.2.1-12.3(11)XL Basic ACD(3 queues)with call statistics 7970 Color Phone(CME&SRST)Call Waiting with Overlay DNCall Waiting Ring Feature Ring with DND set,Cisco Unity Express What is it?,Key Benefits:Cost-effective specifically designed for the SMB or Branch officeApplication Integration fewer devices to manage Intuitive user interface Uses same menu and prompts as Cisco UnityInvestment protection Increase in mailbox capacity via software upgradeBroad range of configurations and scaleFeature Velocity High feature velocity to meet market and customer needs quickly,Cisco 2851 with Cisco Unity Express,Auto Attendant and Voice Mail system for the small and medium officeSupported on broad range of Cisco routers-Industry Leading 2800 and 3800 series,and widely deployed 26xxXM,3700 seriesChoice of Network Module or Advanced Integration Module for complete flexibility12 to 120 mailboxes,4 to 16 portsVPIM Networking with Unity Express or Cisco Unity International Language Support,Cisco Unity Express Modules,Voice message storage:100 hoursSession/port capacity 8 or 16 Up to 120 mailboxes supportedHard Drive 20GB,500 MHz processor,256MB/512MB DRAM,Voice message storage:up to 14 hours beginning with release 2.0Session/port capacity 4 or 6 depending on routerUp to 65 mailboxes supportedIndustrial Grade Compact Flash 1 GB beginning release 2.0 300 MHz processor,256MB DRAM,NM-CUE or NM-CUE-EC,AIM-CUE,Fully self-contained,on board memory,processing and storage supported on the Cisco 2800 ISR,3800 ISR,2600XM,2691 and 3700 access routers,Cisco Unity Express Key Voice Mail Features,Individual and General Delivery Voice Mailboxes Message Waiting IndicatorSave,delete,forward,reply,pause,fast forward,rewindTag messages as urgent or privateDistribution list and broadcast messagesAllocate mailbox capacity on per user basisRetrieve accidentally deleted messages from the telephone user interface“Zero-out”from voice mail to alternate number definable on per user basis Undelete messages within the same sessionSpoken name confirmation for all local and many remote recipientsOptional CLID for calls originated on local system or PSTNNetwork messaging with other Cisco Unity Express or Cisco Unity sites,目录,IPC 方案基础构件综述呼叫控制部件网关IP电话机IPC 部署模式典型的IP通信部署编号方案的设计考虑QoS的部署向IPC平台迁移第一步：与传统设备共存第二步：一个纯IP通信网络,Cisco IPC 网关,Cisco IPC 的网关种类非常丰富；规模有从支持80多E1的AS5850,多个155M的MGX到支持12路模拟电话线的ATA；按PSTN/PBX线路和信令的类型区分：一般大容量的网关支持E1，小容量的网关支持模拟中继；模拟中继信令可以是FXO或EE1中继的信令可以是中国一号信令(R2)，ISDN PRI，如果需要支持SS7信令需要外接SS7信令网关；配置网关时请注意配置DSP,DSP的配置一般不是缺省配置；,支持 IPC的语音网关,VoIP 网关以太网供电IEEE 802.1p/qVLANPOE/802.3afQoS 管理DSP 服务,VG248/VG224,ISR 1800/2800/3800,通信协议：H.323MGCPSIPSCCP,Cisco 3700,ISR Major Voice Enhancements,Onboard DSPs shared across chassisOnboard POEStandards-based 802.3afDedicated voice slot(EVM-HD)on the 2821/2851Up to 24 FXSEVM-HD support in the 3800 NM slotsUp to 24 FXS per EVM-HDMax 1 EVM on 3825Max 2 EVMs on 3845VICs supported in onboard HWIC slotsUse onboard DSPsMost existing NMs supported in NM slots 80%backwards compatibilityOnboard TDM switch(ASIC)BRI or T1/E1 port can be source clock for the TDM backplane,Analog-to-Digital Cross-Connect如TDM PBX功能,L1 cross-connect of the TDM stream from an analog port(FXS or FXO)to a digital port(T1/E1 FXS/FXO ds0-group)Also referred to as:Drop only to T1/E1 CAS signaling(ds0-group),A-to-D XConnect Example,28xx Voice Gateway Router,HWIC Slot,VWIC,EM-HDA-8FXS,VoXSW,T1 to PSTN with 3 ds0-groups:2 cross-connected FXS/FXO ports,1 timeslot each1 ds0-group for PSTN-to-VoX access with multiple timeslots,2 Analog phones xconnected into the PSTN,no VoX access,Analog phone with VoX access,FXS loopstart,T1 FXO loopstart,T1 FXS loopstart,EVM-HD,Each PVDM slot is field-upgradeable or may be configured from the factory with any combination of the following:,2811 2 PVDM slots2821 3 PVDM slots2851 3 PVDM slots,2801 2 PVDM slots,2800,3800 each have motherboard PVDM slots supporting integrated DSPs for voice termination,conferencing and transcoding,Onboard DSP Modules(PVDM2)for the 2801,2800 and 3800,Onboard PVDM2s used for the 28/38 are the same as for the NM-HDV2PVDM labels indicate the maximum number of G.711 calls that can be done in flex complexity mode,3825 4 PVDM slots3845 4 PVDM slots,目录,IPC 方案基础构件综述呼叫控制部件网关IP电话机IPC 部署模式典型的IP通信部署编号方案的设计考虑QoS的部署向IPC平台迁移第一步：与传统设备共存第二步：一个纯IP通信网络,思科提供了多种可供选择的终端,2004,Cisco Systems,Inc.All rights reserved.,31,Cisco IP 电话 7960,使用于专业人员和经理高话务量设置6线-提供电话目录号码和功能显示区域:主叫信息，通过“Soft Keys”激活功能，另外的显示区域用于增值服务和应用全双工免提内置头戴耳机连接10/100 BaseT,3 端口交换机底部立脚可调节（平到60度）,彩色触摸屏话机-7970,Cisco IP 电话7970G,高分辨率、彩色、背光、触摸屏话机320234，带4096种色彩的12位显示屏8 个线路按键外置扬声器和麦克风 IEEE 802.3af PoE,思科 IP移动电话产品 7920,IEEE 802.11b 无线IP电话呼叫保留、呼叫传输、3方电话会议、呼叫停留、呼叫代接、呼叫转发、呼叫等待、主叫方姓名/号码显示等功能多行显示（6个分机/快速拨号）软键特性接入电池支持连续3.5小时通话，21小时待机可选电池支持连续4.25小时通话，30小时待机XML服务（下一版本）RF通道：最多14 频率范围：2.4-2.497 GHz无线输出功率：100mW 有效等向辐射功率（EIRP），能够以1、5、20、50、100mW为单位增减 覆盖范围：室内500-1000 ft/15-300m，具体取决于环境因素接入点支持：Cisco Aironet系列接入点，包括1200、1100、350和340系列,Cisco IP Communicator 软电话,让您的PC具有IP电话的功能在办公室以外使用您的电话分机和服务（园区内/外）提供与思科的高级IP电话相同的功能优秀的语音质量支持Cisco 和主流VPN Client支持USB电话设备的连接,Miercom 软电话 交互式语音质量评分2004年1月,Cisco VT Advantage,视频电话现在就像普通电话一样方便为每个桌面提供经济有效的视频通信由一个集成化网络统一管理通过高质量的视频实现有效的面对面交流,面向思科IP电话的视频电话(VT),融合网络在行动!,Cisco VT Advantage,7960 IP电话,Cisco VT Advantage的特性和优点,灵活且便于使用纯显示模式视频检查视频提示选项关闭视频或者静音选项视频信号指示器连通性指示器,内含Cisco VT摄像头高质量的视频图像解决对第三方Web摄像头的支持问题为客户提供简便的安装,本地和远程画面,针对语音和视频呼叫提供熟悉的电话界面,IP电话供电方式,外置电源,交换机馈电（802.3af&Cisco POE）,外置供电模块,POE的支持,这个功能提供了自动的话机 VLAN 配置,电话 VLAN=200打上 VVID 标签,无需最终用户干涉延伸VLAN的好处到 IP电话保持现有的IP地址拓扑在以太网交换机和电话机之间使用 802.1Q 技术,PC VLAN=3不打标签,桌面电脑:IP 子网 A,IP 电话:IP 子网 B,V,目录,IPC 方案基础构件综述呼叫控制部件网关IP电话机IPC 部署模式典型的IP通信部署编号方案的设计考虑QoS的部署向IPC平台迁移第一步：与传统设备共存第二步：一个纯IP通信网络,IPC部署综述,IPC的部署是一项复杂的工作，需要分步实施；首先考虑服务，一般先部署IP电话和视频电话，再增加语音信箱和会议系统等服务；然后考虑是单点部署、还是多点部署；多点部署是采用集中呼叫控制还是分步式呼叫控制；,目录,IPC 方案基础构件综述呼叫控制部件网关IP电话机IPC 部署模式典型的IP通信部署编号方案的设计考虑QoS的部署向IPC平台迁移第一步：与传统设备共存第二步：一个纯IP通信网络,PSTN,应用(语音信箱,IVR,ICD,),CallManager集群,支持多达 30,000 IP 电话CallManager 集群提供冗余及扩充能力为 IP 电话提供 Inline power电话与 PC 共用一根网线QoS 服务质量的保障易于增加,移动及更改 IP 电话,单一地点IP通信的实施方案：局域网IP通信新系统的部署,单一地点IP通信的实施方案：局域网新旧并存的部署的部署,支持多达 30,000 IP 电话CallManager 集群提供冗余及扩充能力为 IP 电话提供 Inline power电话与 PC 共用一根网线QoS 服务质量的保障易于增加,移动及更改 IP 电话与原有PBX通过模拟中继或E1中继互联，统一编号方案PBX做为IP通信的分机，逐步替代,PSTN,CallManager,IP,VM/UM,Router/GW,地点A,地点 B,地点 C,A,A,A,关守,VSM,VSM,VSM,PSTN,IP WAN(主语音路径),多地点IP通信的实施方案：多CallManager纯新系统的部署,每个地点一个CallManager集群每个集群30,000部IP电话,最多100个地点，1,000,000部IP电话Cisco IOS GK 进行呼叫许可控制(HSRP 备份)当广域网故障时自动迂回到PSTNG.711 或 G.729编码若需要信箱服务需要本地语音信箱/统一信箱,VM/UM,VM/UM,VM/UM,Medium Branch48 users,Small Branch24 users,Micro Branch14 users,Headquarters,PSTN,WAN,3660 w/SRST,2600 w/SRST,Router w/SRST,获得与 HQ 同样的IP应用及CM 的功能使用上与 HQ 完全一样集中式的管理与IT支持SRST-在WAN故障的情况下仍可保障IP电话的使用,7200,Call Manager Cluster,Applicationsserver,Using SRST,多地点IP通信的实施方案：单CallManager纯新系统的部署,X,X,X,地点A,地点 B,地点 C,A,A,A,关守,VSM,VSM,VSM,PSTN,IP WAN(主语音路径),多地点IP通信的实施方案：多CallManager新旧系统并存的部署,每个地点一个CallManager集群每个集群30,000部IP电话,最多100个地点，1,000,000部IP电话Cisco IOS GK 进行呼叫许可控制(HSRP 备份)当广域网故障时自动迂回到PSTN若需要信箱服务需要本地语音信箱/统一信箱与原有PBX通过模拟中继或E1中继互联，统一编号方案PBX做为IP通信的分机，逐步替代,VM/UM,VM/UM,VM/UM,PBX,DSL,Fax,Cisco Integrated Services Router with Cisco CallManager Express,Cisco Unity Express and IOS Firewall,GUI Management station,Employee PC,Cisco IP Phone 7960G and voice mail,Application server,Printer,Cisco IP Phone 7905 in lobby,break room,or conference room,Dial backup and POS,Catalyst 3550-24 PWR Access Switch,Analog phones,Cisco IP Phone 7960+7914 as the Attendant Console,Wireless access point,Cisco IP Phone 7920 for roaming employees,CO Line1,2,3,4,CCME 的应用Small Standalone Office Deployment,Public Internet,PSTN,IP Connected Land Mobile Radio Device,专网,公网VPN,集成多业务路由器Cisco CallManager Express+Cisco Unity Express+IOS Firewall,应用服务器思科安全代理,在线供电交换机,Cisco IP 电话,台式机或笔记本电脑思科安全代理,无线访问点Cisco AP,公司总部,CCME 的应用多节点分散控制,传真机,PSTN,DSL调制解调器,接入路由器Firewall,台式机或笔记本电脑思科安全代理Cisco VPN Client,远程办公用户,CallManager 冗余和扩展性地理上的冗余,IP 话机,IP 话机,距离,北京,上海,CallManager 集群,总部,PSTN,WAN,Cisco 2600 路由器 配置 SRST,Cisco 7200,CallManager 集群,应用服务器,远程可靠性解决方案-SRST,X,目录,IPC 方案基础构件综述呼叫控制部件网关IP电话机IPC 部署模式典型的IP通信部署编号方案的设计考虑QoS的部署向IPC平台迁移第一步：与传统设备共存第二步：一个纯IP通信网络,CallManager,Router/GW,PSTN,IP WAN,1001,1002,Flexible Call RoutingMultiple paths to destinationDigit ManipulationAdding and stripping digitsCall RestrictionsWho can dial where,215-555-XXXX,Dial plan-CallManager 拨号方案功能,PSTN,Router/GW,Call Manager,IP WAN,IP Phones,User number 400-1234User dials 411-1212,X,“411-1212”sent to remote siteProper QoS Ensured,User dials411-1212,“1380411-1212”sent to MSC,IP WAN goes down or not enough resources,CM Manipulate the called number to 13804111212for MSC“Dynamic Alternate Routing”,Does the WAN have sufficientresources to place call?,Yes,Dial plan内部使用统一的7位或8位内部号码;透明的自动路由选择,目录,IPC 方案基础构件综述呼叫控制部件网关IP电话机IPC 部署模式典型的IP通信部署编号方案的设计考虑QoS的部署向IPC平台迁移第一步：与传统设备共存第二步：一个纯IP通信网络,QoS 的部署：3个步骤,Classification 定义优先级 Queuing 将不同优先级的数据包对应于不同的队列Network Provisioning 精确计算所有应用需要的带宽,QoS 部署第一步:Classification,Marking the network edge:wiring closet or IP PhonesUse Layer 2 CoS in 802.1p portion of 802.1q header ORUse IP Precedence/Differentiated Services Code Point(DSCP)bits in the ToS byte in the IPv4(layer 3)header,QoS 部署第二步:Queuing,Ethernet Switch,Voice,Data,Data,Data,TX,RX,RX,RX,RX,保证服务质量的语音数据包需要排列在不同的队列中；,QoS 部署第三步:网络资源计算,Next to Data,Voice and Video,theres also Network ProtocolsCall Setup+extra services take up bandwidth too:Control Plane traffic,目录,IPC 方案基础构件综述呼叫控制部件网关IP电话机IPC 部署模式典型的IP通信部署编号方案的设计考虑QoS的部署向IPC平台迁移第一步：与传统设备共存第二步：一个纯IP通信网络,第一步：IP语音与传统语音共存,PBX,Tie中继,大型分支机构,传统语音地点,RoadWarrior,Telecommuter,远程电话再生,总部,Internet,CallManager集群,应用,关守,IP WAN,PSTN,V3PN,第三方IP PBX,语音信箱,第三方IP 电话,IP 电话,第三方IP PBX,统一消息,与PBX互联的模拟信令支持,FXSFXOE&M wink,immediate and delay dialAnalog DIDCAMA-911,与PBX互联的数字信令支持,BRI:Network and User sideBRI QSIG(net3)T1 CAS(robbed bit)T1 FGBT1 FGDT1 QSIGT1 PRI:User and Network(dms100,4ess,5ess,ni2)T1 PRI NFAS:User sideT1 PRI(Megacom/SDN-4ess)E1 CASE1 MELCASE1 R2E1 PRI:Network and User Side(net5)E1 QSIGJ1,VoX 信令支持,H.323MGCP 1.0(Service Provider call agents)MGCP 0.1(Call Manager)SIPVoFRVoATM:AAL5 and AAL2,CallManager与PBX 集成矩阵,模拟,H.323PRI,Avaya Definity G3,Nortel Meridian 1,Siemens Hicom 300 E,Ericsson MD110,Alcatel 4400,MGCPPRI,Yes,Yes,Yes,Yes,Yes,Yes,Yes,Yes,Yes,Yes,Yes,Yes,Yes,Yes,Yes,Intertel Keysystem,Yes,Yes,Yes,Fujitsu F9600ES,Yes,Yes,Yes,Q.SIGPRI,Yes,Yes,Yes,Yes,Yes,N/A,将来,NEC 2400,Yes,Yes,Yes,Yes,与语音信箱集成选项,语音信箱系统,传统PBX,传统 VM+DPA,快速割接,VM组网,保留传统 VM,支持的 语音信箱系统Avaya Octel 250/350Avaya Intuity注意：可能需要PBX-VM转化为 SMDI,MGCP网关,语音信箱系统,声音路径,SMDI,传统PBX,IP 语音,Call Manager,SMDI,缓慢迁移与语音信箱系统的双SMDI 集成,用户迁移,网关,支持的语音信箱系统Avaya Octel 250/350Avaya IntuityNortel Meridian MailSiemens Phone Mail,等注意：可能需要PBX-VM转化为 SMDI,Octel 语音信箱,SMDI,传统PBX,IP 语音,SMDI,缓慢迁移与语音信箱系统的单SM