美国教授在华为某知名高校MBA学生准备的人力资源讲义3.ppt
HR Flow,Douglas Allen,Ph.D.Daniels College of BusinessUniversity of Denver,Three Dimensions ofHuman Resource Flow,In(recruitment and placement)Around(career development)Out(outplacement,downsizing),Deploying People,The right person in the right position the first time.,The One Million Dollar Decision,The hiring decision is often called the one million dollar decision:Average U.S.airline industry salary:US$46,000Career length:30 yearsTotal salary:US$1.3 Million,Costs of Poor People Deployment,Direct employee costs:SalaryBonusBenefitsOther support costs,Indirect costs:Reduced safetyPoor customer serviceLow productivityLost opportunitiesInternal management timeFrustration,Facilitating Inward HR Flow,Human resource planningJob analysis and descriptionsRecruitment and selection,HR Planning Methods,Spontaneous replacementIndividual succession planningStatistical forecasting,Succession Planning,Statistical Forecasting,SUPPLYCurrent workforce100-Expected attrition(20%)(20)-Promotions out(5%)(5)+Promotions in(10%)10=Total available:85,DEMANDCurrent workforce100+Forecast sales growth(15%)15-Productivity increase(3%)(3)=Total required:112,Need=27,Recruiting Yield Pyramid(Southwest Airlines-1995),124,000External Applications,38,000Interviews,5,444Hires,Source:Freiberg and Freiberg,1997,Criteria for Person/Job Fit,SkillsTechnical AND InterpersonalTrainingEducationExperienceAttitudeNetwork,Recruiting Sources,AdvertisingInternalReferrals and walk-insInternetCollege recruiting,Recruiting Services,Employment AgenciesTemp AgenciesExecutive recruitersEmployee Leasing,Interview Pitfalls,Premature decisionsUnfavorable information tends to dominateLack of interviewer familiarity with the jobContrast effects,stereotypingVisual cuesLack of trainingPressure to hire,Implications for Successful Interviews,Use a structured interview guideDelay the decisionFocus on traits that are more accurately evaluatedInvolve job knowledgeable employees in interview process and/or know the job requirementsGet the interviewee to talkInterviewer training,
