构建现代企业的知识管理体系.ppt

IBM,IBM,IBM,IBM,知识无价：构建现代企业的知识管理体系A,*,A,*,IBM,A,1,4,1,IBM全球企业咨询服务部Daisy Dai,Hewitt Associates,2004,8%,10%,2003,2004,8.3%,11.3%,2010,60,30%,1.73,12.54%2,15%,30005,(1),3,(,2),1.,(2000-2050,),2.,(15-59,),2,知识无价：构建现代企业的知识管理体系(knowledge Management,KM)“教会徒弟，饿死师傅”观念。,领导重视不够。,数据：,信息：小团队意识。知识：673,IBM全球企业咨询服务部A,10,5,3.,2,2,(,3),4,5,1,IBM,知识无价：构建现代企业的知识管理体系,4.,4,A,IBM,AA,8,?,/,5,IBM全球企业咨询服务部A,6,知识管理委员会：知识管理员：部门知识主管：主题专家：,IT,5.A,IBM,(5),知识无价：构建现代企业的知识管理体系A,/,66.IBM7,IBM全球企业咨询服务部实践社区：专家定位：9同行协助：职前培训：,专家系统：,IT,培训：主题专家面谈：A,事后总结：,A,知识地图：10A8,知识无价：构建现代企业的知识管理体系7.,IBM 2003,11,A(,),1,/79,IBM全球企业咨询服务部51.2.3.4.,),(),(,5.,(,),10,)1.AIBM 2003,(,),(,知识无价：构建现代企业的知识管理体系(,),),/,(,/,1.2.3.4.5.6.7.8.,12,11,IBM全球企业咨询服务部,Amy CasherEric Lesser,IBMIBM,Alan Beebe,IBM,Francis KwongIBM,IBM,Simon Benjamin,12,IT,IBM160IBM,IBM,IBM,.,4,6,8,9,12,1,6,2005,2,21,2000,3Chinas people problem,from The Economist print edition,Apr 14th 2005.,571011,iBid.Intercultural challenges of knowledge focus strategyimplementation in China,Stefan Broda,Bachelor Thesis,February,2005.IBVMichael H.Zack,Rethinking the Knowledge-BasedOrganization,Sloan Management Review,Vol.44,No.4,Summer 2003,pp.67-71.Gray matter matters-preserving critical knowledge in the21st century,IBM internal research.ibid.IBM 1999,BP,Johnson&Johnson,Gray matter matters-preserving critical knowledge in the21st century,IBM internal research.G123-0013-01,