英语销售用语.doc
一、售货前的文明礼貌用语1、Hello, Welcome to our Shopping Center.您好，欢迎您的光临。2、What Can I do for you?我能帮您什么吗？3、Is there anything I can do for you?有什么事我能帮您吗？4、What would you want?您想看点什么？二、售货中文明礼貌用语1、How about this one?您觉得这个怎么样？2、Anything else?您还需要别的吗？3、Dont worry ,Maybe theres another way that we can go.您先别着急，也许我们还有别的办法。4、Dont worry about it, Ill help you.别着急，我来帮助你。5、Here is the receipt, please keep it.这是小票，请收好。三、售货后的文明礼貌用语1、Well Im just doing my duty as a shop assistant.别客气，这是一个营业员应该做的事。2、Youre Welcome. Please come again.别客气，希望您再次光临。3、When did you buy it? Is there anything wrong with it? 您什么时候买的？有什么毛病？4、Well, We can change it for you.好，我们可以给您换。对话类型Dialogue 1A：I am looking for a cream colored suit. 我想买一件米色套装B：Im sorry .they are completely sold out .Why not give a fitting on this light one? 不好意思，都卖完了。试试这件浅色的怎么样？A：Its a perfect match for my bag. But I prefer bring to light, because bright can make me look younger. 噢，它和我的包包很配。但是我更喜欢颜色鲜艳一点的，因为那样使我看起来更年轻。B：Makes sense. 有道理。Dialogue 2A：Do you have any in a medium? 你有中号的吗？B：Wait a minute and Ill check. Here we go . 稍等，我看看，给你。A：Is that too baggy for me ? 我穿着是不是很大？B：Not at all. 一点也不。Dialogue 3A：Good morning ,sir/madam, Can I help you in any way? 早上好，先生、女士，您想买什么东西吗？ Can I be any assistance to you ? 您要买什么东西吗？B：Thank you ,just a see./Im just looking. 谢谢，我只是随便看看。A；We have a lot more upstairs. 我们楼上还有很多。B：Oh, you do ? You certainly have a large selection. Just show me around here, please! 是吗？你们货色真多。请带我四处看看。不能说： How much will you spend? 你想花多少钱、你想买什么价位的？Dialogue 4A：How old are you ? 你多大了？B；Im forty. 我四十岁了。A：Go on with you, You dont look a day over thirty. 别骗人了，你看起来绝对不超过30岁。Dialogue 5A：By the way, could you please tell us the best way to care for this skirt? 顺便问一下，这件裙子怎样保养最好？B：Sure. It can only be washed by hand and hung dry. 这件衣服只能手洗，然后吊挂晾干。A：What water temperature should I use? 什么样的水温最合适？B：Make sure you use cold water. 冷水。Dialogue 6A：May I help you ? 您有什么需要帮忙吗？B：I want the boot cut jeans. 我想买调靴型牛仔裤。A：You have a sharp insight. This model is hot welcomed by young people. Would you like me to take you measurements? 您眼光真好，这款深受年轻人的欢迎，给您量一下尺寸好吗？B：thank you. 谢谢。Dialogue 7A：I am a kind of big boned girl. What can you suggest? 我是那种大骨架的女孩，你有什么建议吗？B：Maybe you can try the baggy shorts. 你可以试试这条宽松的短裤。A：Does it my hips look big? 那会使我的屁股看起来很大吗？B：Why do you think that way ? 你怎么会那样想呢？Dialogue 8A：It is hot out with sweat shorts. Do you have something lighter? 穿运动短款出去太热了，你们有没有薄一点的？B：We have stretch cropped pants that are very light and comfortable.我们这有弹力七分裤，很薄很舒适。A：Ill pay for this 我就要这条。B：Wait a moment, please. 请稍等。 Dialogue 9A：I only want natural fibrous clothes, nothing synthetic. 我只要天然纤维的衣服，不要合成纤维的。B：These jogging pants are all natural materials. 这条慢跑裤是天然的。A：Do they have ventilation performance? 它透气吗？B：Yes, they fell very cool and lightweight. 是的，非常凉爽，而且轻巧。 Dialogue 10A：Im trying to find a green sweater in extra large. 我想买一件特大号的绿色毛衣。B：We have your size, but not in that color. 我们有你要的尺寸，但没有你要的颜色。A：Can you order one for me? 能为我订购一件么？B：Certainly. Just give me your name and address. 当然可以。 请留下你的姓名和地址Dialogue 11A：Why do I need to return three times for this checked pajamas? 为什么我得回到店里来试穿三次这件方格睡衣？B：We want to give you an outfit that fits you perfectly. 我们希望为您做出最合身的行头。A：When can I take it? 什么时候可以来取？B：Tomorrow. 明天。Dialogue 12A：I want a small size on a Morgan logo trousers set. 我想要一身小号的裤子睡衣。B：Here you are. 给您。A：May I return it if it doesnt fit my girlfriend?如果我女朋友穿起来不合身，我可不可以退货？B：Yes, just keep the receipt and return it within two weeks.可以，只要保留收据，两周内都可以退货。 顾客询价常用语1. How much, please? 请问，多少钱？2. What does it sell for? 这个卖多少钱？3. How much does it cost? 这个要多少钱？4. Whats it worth? 这值多少钱？5. How much do you sell it? 这个你卖多少钱？6. How much do you want/ask for it? 这个卖多少钱？7. How much would a suit made of this material cost? 用这种料子做的一套衣服要多少钱？售货员报价常用语The price depends on the quality of leather. 价格根据皮的质量而定。Its priced at 120 dollars. 这个定价120美元。They are very good for the price. 论价格，这些是很不错的。The size makes no difference in price. 统一价格。It comes to $200. 共200美元。They are sold by the set. 它们按套出售。They are five yuan each. 每个5元。售货员讲价常用语：1Its real bargain. 这是真正的便宜货。2The price is moderate enough. 价格够便宜了。3We dont give discounts. 我们不打折 4Its our standard price. 这是我们的标准价 5Its the preferential price. 这是优惠价。6Its the preferential price. 这是平价。7Its market/selling price. 这是市场/零售价 .8Thats almost cost price. 这几乎是成本价。9No discount. 不打折10Why not buy it ,with the 50% discount. 打五折啊，为什么还不买呢？11Thats the best we can do. 我们不能再让了 。12Ill meet you half way. 我让一半。13Its worth the price. 值这个价。顾客还价常用语：1Can you cut the price a bit? 你可以便宜点吗？2Can you come down a bit? 能便宜点吗？3This is nice, but I suppose its quite expensive. 东西不错，但是我觉得贵了。4That is shocking! 贵的惊人！5That is too dear/expensive. 太贵了。6Its more than the usual price. 这比一般价格贵！7The price is not reasonable. 这价格不公道 。8Can you sell it for 3 yuan? 3元你卖吗？9I can give you no more than 20 yuan. 我最多只能给20元。10He offered me 20 percent discount, but I refused. 他给我打八折，可我拒绝了。售货员谈论尺寸常用语：1 What size （would you like /want ) ？ 你要多大尺寸？2 What size do you take /want /wear? 你要什么尺寸？3 Whats your size? 请问你要多大尺寸？4 May I ask what the size is ? 请问你要多大尺寸？5 What size shoes do you wear? 你穿多大尺寸的鞋子？6 Im afraid we dont have anything in you size. 恐怕我们没有合适你的尺码。7 Here is a pair in your size. 这双是你穿的尺码。顾客谈论尺寸常用语：1I want a medium-size one . 我要中号的。2Im looking for a size 39 T-shirt. 我想要一件39码的T恤。3Have you got a bigger size?/Have you got a size large? 大一点的尺寸你们有吗？4Its my size. 这是我的尺寸。5This is the right size. 这尺寸还好！顾客要求调货退款1 How can I wear it whose buttons flied away during the past three days? 刚买了3天，钮扣就掉的全部都找不到，你说这衣服我怎能穿？2Its little longer. Can you change one for me ? 这件有点长，你能帮我换一件吗？3Do you want to wash your hands of it?Its you who sold it to me.你想逃避责任吗，要知道 ，是你卖给我的。4Ok，let me see you boss. 好吧，让我见你们老板。5I beg your pardon, but I really prefer the grey one to this perfect white one. Ill pay extra money if change it for me.请原谅，我其实更喜欢这个灰白色的，而不是这个纯白色的。如果你给我换的话，我愿意额外付款。谈论质量1What do you think of its quality? 你认为这个质量怎么样？2Which kind is the most durable? 那种最耐用？3Our wears are always dependable. 我们的商品是信得过的。4Its of good quality. 这是优质品。5The quality is excellent. 这质量很好。6Its of the highest quality. 这个是高质量的 。7Its very durable. 这很耐用。8Its guaranteed for three years. 这商品保用3年。9It wears well and keeps its shape. 这个耐穿且不走样。售货员询问颜色常用语1 What color do you like? 你喜欢什么颜色？2 What color? 你要什么颜色？3 Which color do you prefer? 你喜欢什么颜色？4 Whats your favorite color? 你最喜欢什么颜色？5 How about the color? 这颜色怎么样？6 Is this your favorite color? 这是你最喜欢的颜色吗？7 Do you want to see any more color? 你还想看看其他颜色吗？8 Which color do you prefer, pink or light green? 你想要哪一种颜色？粉红还是浅绿？9 Do you think its a bit too dark? 你认为颜色太暗了一些吗？10Im sorry ,but navy blue is the darkest we have in stock. 对不起，海军蓝是我们现有的最深的颜色了。11The color is quite in fashion the year. 这是今年的流行色。顾客挑颜色常用语1Please show me the blue one . 请把那件蓝的给我看看。2I want something in light color. 我要浅色的。3I prefer a different color. 我喜欢另一种颜色。4Id like something plain and quiet. 我要朴素. 淡雅的5Its a bit too garish. 这个有点花哨。6That color suits my complexion. 那颜色适合我。7Yellow becomes me. 黄色很称我。8Doesnt it fade? 这个不会褪色吧9Will the color in this material fade? 这料子不会褪色吧？10The purple blouse goes well with my skirt. 这件紫色的衬衫和我的裙子很配。评头论足：1 Sleeveless dress looks really classy on you . 你穿上这件无袖连衣裙显的好高贵。2 You baby doll looks straight out of the pages of Fashion. 你的娃娃套装就像直接从时尚杂志里穿出来的一样。3 This tank top is made for you . 这件背心超适合你。4 You look amazing on that long sleeve blouse! 你穿上这件长袖女士衬衫看起来棒极了！5 That color doesnt flatter many people, except you . 很多人都不合适那种颜色，可你不同。6 Anything looks good on you. 你真是衣服架子，穿什么都好看。7 You look so dazzling with that yellow sweatshirt and checked skirt. 你穿上这件黄色休闲衫和方格裙子看起来很迷人。8 Loose fitting clothes made with natural materials is my suggestion for you . 我建议你穿天然材质的宽松衣服。
