洲际宴会厅程序0029Taping down an electrical cord.doc

标准操作程序TAPING DOWN AN ELECTRICAL CORD整理电线Task Number:BQT-0029Department: F&B BanquetingDate Issued: Nov.2007Guest Expectation: I expect electrical wires to be taped properly and securely to the ground with strong tape.我希望电线适当地、安全地整理起来并且用胶带粘好Time to Train: 20 minutesWhy is this task important for you and our guests?为什么这项任务对我们的客人和你是如此重要？Answers: 回答1. To ensure no-one falls over the cable确保电线不要露在外面2. To give the room a more tidy look让房间显得更加整洁WHAT/ STEPS什么/步骤HOW/ STANDARDS怎样/标准TRAINING QUESTIONS培训问题1) Hygiene卫生- Dry hands.- 手要是干的- Personal appearance.- 个人仪表- Clean hands.- 洗干净手- Clean fingernails.- 清洁指甲- Think safety.- 注意安全Why should you think safety? 为什么要注意安全？2) Collect tape and scissors收集剪刀和胶带Take the tape from banquet storeroom and dont use new role if one is already started. 到宴会部库房拿胶带，注意如果有已经有使用过的就不要取新的一卷Why should you use the open rolls first? 为什么你要用使用过的？3) Set cord in position让电线归位Move the cord out of way of guest as much as possible and still the most direct way and place it neatly on the floor. 让电线尽可能地远离客人，同时整洁地、最大限度地按照直线布置电线到地上Why should you move away the cord from the guests?为什么你要布置电线远离客人？Why should you go the most direct way?为什么你要最大限度地按照直线布置电线？4) Commence with tape开始用胶带粘Place the cord in the centre of tape, have the cord straight and direct and press the tape firmly down on the cord.让电线处在胶带的中央，用胶带将电线整洁地、笔直地、牢固地粘在地上Why place the cord in the centre of the tape?为什么要让电线在胶带的正中？Why should you press the cord firmly?为什么要让电线牢固地粘上？5) Cut the tape剪掉胶带Make sure the finish in clean and neat and cut the tape with a clean cut.确保完成工作后的整洁，同时剪掉胶带后的断口要整洁Why a clean cut?为什么要剪掉胶带？Why should the finish be clean and neat?为什么要保持完成工作后的整洁？6) Return tape to storeroom归还胶带到库房Put the tape back on the location where is belongs.归还胶带到属于它的地方Why should you put the tape back where it belongs?为什么你要把胶带归还到属于它的地方？Summary questions:总结1. Why should you think safety?2. Why should you use the open rolls first?3. Why should you move away cords from guest?4. Why should you go the most direct way5. Why place the cord in the centre of the tape?6. Why should you press the cord firmly?7. Why is a clean cut necessary8. Why should the finish be clean and neat/9. Why should you put the tape back where it belongs?Now ask the trainee to practice the task from start to end to test competency.