BMWChinaITManagerTrainingPresentationDMSV21.ppt

BMW China-IT Manager Training.Training Presentation.DMS.,BMW China-IT Manager Training.DMS.Index.,Basic KnowledgeIT Manager Account,BMW China-IT Manager Training.DMS.DMS Basic Knowledge.,ContentBusiness process&System basic.Password policy.Password reset.K-print.K-client.QA&FAQ,Autoline Fully integrated dealer management system.,CRM Customer Relationship Management Fully integrated and adapt to dealer business process.Multi languge,company and location supported.Friendly user interface GUI.Up to 9 level user individualized priotiry.Online help document.BMW manufacture system interface.Intraction with Microsoft application.(Import&Export with Excel),BMW China-IT Manager Training.DMS.Basic KnowledgeBusiness process&System basic.,Module relationships.,BMW China-IT Manager Training.DMS.Basic KnowledgeBusiness process&System basic.,Interface overview with manuafacture systems.,BMW China-IT Manager Training.DMS.Basic KnowledgeBusiness process&System basic.,Parts price SA40Parts order SA10.Parts invoice SA30.Warranty Payments CBU/CKD.Stock update CBU/CKD.Vehicle master data CBU/CKD.Vehicle retail notification CBU/CKD.KTA Open campaign.Vehicle Chassis Model FG01.,Interface list.,Prospect customersService customersVehicle informationService invoice headerService invoice detailsHandover InformationParts orderParts receiverParts stockParts lost StocksMarketing campaignContact history,BMW China-IT Manager Training.DMS.Basic KnowledgeSystem Basic.,NDB report data,8 characters in length.No 3 repeated characters.System log in ID will be locked after 3 failed try.Password need to be changed on monthly basis.New password can not be same as the five one recently used.,BMW China-IT Manager Training.DMS.Basic KnowledgePassword Policy.,Process&Principle:At least 2 people(requestor and approver)with password loster in same department.Account with MG in the beginning,MG*,still need to submit ticket in Websms to reset.Requestor request password reset for lostor,approver approved in system,IT Manager reset the password for password loster.,BMW China-IT Manager Training.DMS.Basic KnowledgePassword Reset.,Role Defination:Password loster=who lost his passwordPassword requestor=who request reset password for Password losterPassword approver=who gives approval to allow/deny Password resetor=IT ManagerExample:Password loster=SR01TM93Password requestor=SR02TM93Password approver=SR03TM93Passowrd resetor=IT01TM93Notice:this is an example only,please use your own ID to do password reset.,BMW China-IT Manager Training.DMS.Basic KnowledgePassword Reset.,Password requestor log in the system,find“reset password for colleagues”under system utilities.,BMW China-IT Manager Training.DMS.Basic KnowledgePassword Reset-Request,Click“Create”to request password reset for colleagues.Select the one who lost password user ID and the one who to approve the request.Click“Ask approval”.Ps.The 3 user should in the same department,BMW China-IT Manager Training.DMS.Basic KnowledgePassword Reset-Request,Go to this“reset password for colleagues”use SR03TM93,SR03TM93 will see this request sent from SR02TM93 and need approval,double click the line and approve.,BMW China-IT Manager Training.DMS.Basic KnowledgePassword Reset-Approve,IT01TM93 click“check history”then find this request was approved by SR03TM93,double click the line.You will see this windows and click“reset password”.,BMW China-IT Manager Training.DMS.Basic KnowledgePassword Reset-Reset,BMW China-IT Manager Training.DMS.Basic KnowledgePassword Reset-Reset,IT manager to input password of ITMASTER,IT manager can get password from dealer extranet.Then IT Manager can input password for SR01TM93.,How to Avoid password reset:If user click the Kclient shortcut from other coworkers computer,he should double check the ID is himself and fill the password correctly.If user fill the wrong password twice,please close the Kclient and rerun a new Kclient program.Be careful for the Cap used when type in.,BMW China-IT Manager Training.DMS.Basic KnowledgePassword Reset.,Contents:Kprint IntroductionKprint InstallationKprint ConfigurationKclient Introduction.Kclient Installation.Kclient Configuration.,BMW China-IT Manager Training.DMS.Basic KnowledgeKprint Print KForm.,Print management software supporting K_Form Printing.Kprint consists of 3 component.Form editor.Printing service.Administration tool.,What is Kprint?,BMW China-IT Manager Training.DMS.Basic KnowledgeKprint Print KForm.,Form Editor.Design the From format and contents.Printing service.Running at background.Listening to the printing request from DMS.Allocate the appropriate format and physical printer to the printing task.Administration toolCreate and manage the“Printing Queue”,BMW China-IT Manager Training.DMS.Basic KnowledgeKprint Print KForm.,Printing Queue1,DMS Autoline Sever.,KPrint Server 1,DMS K_Client 1,Printing Queue2,How is KPrint working with Autoline?,Physical printer 1Laser.,Physical printer 2Dot matrix.,DMS K_Client 2,Printing Queue1,KPrint Server 1,DMS K_Client 1,Printing Queue2,Physical printer 1Laser.,Physical printer 2Dot matrix.,DMS K_Client 2,Dealer B,Dealer A,BMW China-IT Manager Training.DMS.Basic KnowledgeKprint Print KForm.,PC Server.Software:Microsoft Windows 2000/2003 server operating system.Kprint server software for Intel-based PC version.Connection to LAN:Fixed IP XXX.XXX.XXX.XXX,Kprint Server hardware requirement.,BMW China-IT Manager Training.DMS.Basic KnowledgeKprint Print KForm.,Kpinter server installation.Shutdown the MS windows firewall,BMW China-IT Manager Training.DMS.Basic KnowledgeKprint Print KForm.,Download the Kprint software,fonts and Kprint_forms.zip from http:/172.16.1.140:790/download,BMW China-IT Manager Training.DMS.Basic KnowledgeKprint Print KForm.,Input the DMS as the license sever hostname/IP.And total number of physical printers using DMS.DMS should be setup firstly in DNS sever.,BMW China-IT Manager Training.DMS.Basic KnowledgeKprint Print KForm.,Disable the firewall blocking for Kprint service in case of warning pop up.,BMW China-IT Manager Training.DMS.Basic KnowledgeKprint Print KForm.,UDP Port:Should be 1791+SYSTEMID(SYSTEM ID is the last number in dealer user ID For example 1 for SR01SDD1user),BMW China-IT Manager Training.DMS.Basic KnowledgeKprint Print KForm.,In next screen,click“Cancel”,BMW China-IT Manager Training.DMS.Basic KnowledgeKprint Print KForm.,Now you can see license is allocated.,Click“Yes”to get license again.,BMW China-IT Manager Training.DMS.Basic KnowledgeKprint Print KForm.,Create Printer Queues.Select“Queue Add”.,BMW China-IT Manager Training.DMS.Basic KnowledgeKprint Print KForm.,In queue properties,follow the name convention like below and input the easy to find description.Link the printer to the physical printer used.,BMW China-IT Manager Training.DMS.Basic KnowledgeKprint Print KForm.,In the advanced tap,setting the column and kform.,BMW China-IT Manager Training.DMS.Basic KnowledgeKprint Print KForm.,Check the testing,input free style text and print.,BMW China-IT Manager Training.DMS.Basic KnowledgeKprint Print KForm.,Click the status button to verify the the link status with physical printer,if Error,verify the printer IP setting,network condition,driver installation.You can also restart the printer sever.,BMW China-IT Manager Training.DMS.Basic KnowledgeKprint Print KForm.,Before using K_client to login the DMS from dealership,Dealer IT manager should manage the computer name in a good manner,Following is the rule.,BMW China-IT Manager Training.DMS.Basic KnowledgeKclient.,Computer name should not be duplicate in same dealer group.Naming convention:Dealer ID(4)+Department(3)+Serial Number(3)For example:D00ASAL001,in which:D00A Dealer ID for DMS project.SAL Stands for Sales DepartmentCRM-CRM&Marketing,MGR General manager,quality managerSER-Service,PAR-Parts,ACC-Accounting,SAL Sales001 3 digits sequence number,starting from 001.,Proper usage of Kclient:Improper usage of the Kclient will result in the database record locked like customer data,vehicle data,WIP,e.g.,BMW China-IT Manager Training.DMS.Basic KnowledgeKclient.,Make sure the network connectivity is stable and solid.No plug out the cable while Kclient is running.No process killed via task manager when running report or operation.Make sure the wireless signal in quality if you allow mobile workstation.Long time leave more than 30 minutes,need to exit Kclient other wise the process will be killed by system and record will be locked as well.,Kclient is the client software installed on users computer.Kclient is so called“clean”client,all calculations is runing on Autoline DMS sever,the client side is responsible for the GUI display and glean input data and display the result.It can be download from Autoline Sever.,BMW China-IT Manager Training.DMS.Basic KnowledgeKclient.,Ensure the version should be 06.20.50.15148,After installation,create the Kclient shortcut.,BMW China-IT Manager Training.DMS.Basic KnowledgeKclient.,Input DMS in the sever field,input the correct groupXX in the connect to service field,XX refer to the last 2 number digits of your user ID.,BMW China-IT Manager Training.DMS.Basic KnowledgeKclient.,For clocking client in the workshop,you need to set up the Client property as below,put“SO XX 销售系统 Clockings”,BMW China-IT Manager Training.DMS.Basic KnowledgeKclient.,SO A1 销售系统 Clockings,Where SO stands for:Point Of Sale moduleXX Stands for the company,for example,A1,It is required to use the matched version of K_client with KCML version running on the sever.Dealer IT manager should be responsible for that.In the recent release,user may not be able to log on system until install the nominated Kclient.,Normal user can only choose Yes,BMW China-IT Manager Training.DMS.Basic KnowledgeKclient.,It will guide user to the download page and please follow up the Kclient installation process indicated before.Click the hyperlink and install.,BMW China-IT Manager Training.DMS.Basic KnowledgeKclient.,1.The specified printer do not print the paper document after action in Autoline DMS.Solution:Step1：Check the status of the printing job in the spool.Firstly make sure there is no pending printing job,if the status is unavailable,then this job stuck the whole printing service,terminate this printing job.Step 2：Open the spool related to the printer specified.,BMW China-IT Manager Training.DMS.Basic KnowledgeFAQ.,2.Can not log on system,system indicate server refuse connection as below：Reason：Incorrect service group configured.Solution:input the correct group in the connect to service.,BMW China-IT Manager Training.DMS.Basic KnowledgeFAQ.,3.Can not obtain the license(Network problem)Solution:The Kprint port has been opened in the firewall,please configure or consult Mcon.The port is 515 and 1791+System ID.,BMW China-IT Manager Training.DMS.Basic KnowledgeFAQ.,4.Can not obtain the license.(Configuration problem)Solution:Check the configuration in Kprint Administrator kprint administrator queueremote licensing-settings udp port.,BMW China-IT Manager Training.DMS.Basic KnowledgeFAQ.,5.A specified printer can not print,test failure in test against this queue.Reason:Queue Name wrong.Solution:Check your queue name and contact helpdesk then set up correct queue in kprint sever.,BMW China-IT Manager Training.DMS.Basic KnowledgeFAQ.,6.All printer can not work,the test status are all Error by testing status.Reason:Kprint service stoped.Solution:Execute the bat for Kprint service restarting or manually run in console.Kpservice.bat：echo offInstallation directorykpservice.exe-eInstallation directorykpservice.exe uInstallation directorykpservice.exe-fexit,BMW China-IT Manager Training.DMS.Basic KnowledgeFAQ.,7.Redirect the printer to another physical printer.Solution:Change the queue property,choose the printer to the other printer with same type.,BMW China-IT Manager Training.DMS.Basic KnowledgeFAQ.,8.Wrong fonts on print out or broken character.Solution:Install the BMW nominated fonts on Kprint Sever and the local computer in case of using the shared computer.汉仪大黑简 BMWType V2 Light BMWType V2 Regular,BMW China-IT Manager Training.DMS.Basic KnowledgeFAQ.,9.Broken characters on the print out.Reason:Wrong configuration.Solution:Change the property of the queue in the advanced tap.,BMW China-IT Manager Training.DMS.Basic KnowledgeFAQ.,BMW China-IT Manager Training.DMS.IT Manager Account.,Content:Unlock Records Change languageParts Daemon ControlDisplay UsersPassword ResetAPM settingSpooler Control,Country Specifics China Specific Menu Utilities IT Manager AccountHeader Records,BMW China-IT Manager Training.DMS.IT Manager AccountUnlock WIP,Input the WIP number in the following blank space.If can not be edit please use“TAB”button to move on。,What is locked WIP record?,BMW China-IT Manager Training.DMS.IT Manager AccountUnlock WIP record,BMW China-IT Manager Training.DMS.IT Manager AccountUnlock WIP record,Display locked WIP background process.Please confirm the user ID and partition then double click to end the process.,If the WIP number is not locked or not exist.System will pop up a message to remind.Just click“OK”.,BMW China-IT Manager Training.DMS.IT Manager AccountUnlock WIP record,BMW China-IT Manager Training.DMS.IT Manager AccountUnlock Purchase/Sales accounts,Purchase/Sales Ledge accounts unlock process and rule is the same.Just choose the right option base the situation.Account number must be input as 1 Cap alpha+7 digit number,then press“TAB”to make the“Check button enable.,What is locked purchase accounts?,BMW China-IT Manager Training.DMS.IT Manager AccountUnlock Purchase/Sales accounts,BMW China-IT Manager Training.DMS.IT Manager AccountUnlock Purchase/Sales accounts,At the time of termination is already targeted by account before.System will check buffer and Daybook.If there is no data in buffer please click reset button.,If the purchase accounts reset successful the flag will be blank.,BMW China-IT Manager Training.DMS.IT Manager AccountUnlock Purchase/Sales accounts,If pop up the following message，Reset button is disable，please ask accounting key user to submit ticket to Dealer Helpdesk via WEBSMS.,BMW China-IT Manager Training.DMS.IT Manager AccountUnlock Purchase/Sales accounts,If the account code is not locked or not exist.System will pop up a message to remind.Just click“OK”.,BMW China-IT Manager Training.DMS.IT Manager AccountUnlock Purchase/Sales accounts,BMW China-IT Manager Training.DMS.IT Manager AccountUnlock Purchase Headers,Country Specifics China Specific Menu Utilities IT Manager AccountHeader Records,What is locked purchase header?,BMW China-IT Manager Training.DMS.IT Manager AccountUnlock Purchase Headers,Display locked Purchase background process.Please confirm the user ID and partition then double click to end the process.,BMW China-IT Manager Training.DMS.IT Manager AccountUnlock Purchase Headers,If the purchase header is not locked or not exist.System will pop up a message to remind.Just click“OK”.,BMW China-IT Manager