高铁客运英语口语动车乘务之车厢服务ppt课件.ppt

Part II High-speed Train,项目二 动车乘务,Service in the carriageVocabulary图解词汇,任务3 车厢服务,Service in the carriageWords and Phrases词汇短语1hook 钩子2device 装置3detect 探测4en route 在途中5towel 毛巾6tea bag 茶包；茶叶袋7light refreshments 零食和饮料；茶点8trash can 垃乏桶9seat pocket 椅背后的置物袋10. fruit peel 水果皮,任务3 车厢服务,Service in the carriageWords and Phrases词汇短语11. turn off the tap 关紧水龙头12. put ones luggage in order 挹行李放好13. put ones luggage under ones seat 把行召萎放在座位下面14. make it secure 把它放稳； 15. airtight 密封的16. a little carsick / have a little motion sickness 有点晕17. vomit 呕吐18. airsickness bag 呕吐袋19. take a nap 打盹；午休；小睡一会儿20. accept cash only 只收现金,任务3 车厢服务,Service in the carriageSevice Expressions 服务用语1.Do you sell any souvenirs on the train? 请问火车上卖纪念品吗？2.Come on, let me give you a hand行了，让我来帮您一把。3.Keep quiet on the train请勿在车厢内大声喧哗。4.Dont hang anything heavy on the hook请不要在钩子上悬挂重物。,任务3 车厢服务,Service in the carriageSevice Expressions 服务用语5.Dont worry. Ill replace it不要紧，我再换一个。6.Excuse me, the train is running. Please do not lean against the door.您好，列车运行中，请您不要倚靠车门，以免发生危险。7.The floor in the toilet and near the washroom is slippery. Please mind your steps. 卫生间和洗面间地面较滑，请您注意安全。8.Please dont touch the doorframe when using the toilet. Your hand might be squeezed by the door of the rocking train. Thanks for your cooperation.由于列车晃动，请您在使用卫生间时，不要手扶门框，防止挤伤，谢谢合作。,任务3 车厢服务,Service in the carriageSevice Expressions 服务用语9.Please do not fill your cup too full. Otherwise, you may get scalded.接热水时请不要过满，以防烫伤。10.For the safety of you and the fellow travelers, dangerous articles are forbidden to be taken on the train. Thank you for your cooperation.为了确保您和其他旅客的安全，请您不要携带危险品上车，谢谢您的合作。11.Please dont hang your bags on the coat hook. Thanks for your cooperation.请您不要将包类物品放在衣帽钩上，谢谢合作。,任务3 车厢服务,Service in the carriageSevice Expressions 服务用语12.You may put your luggage here (Left Luggage). Please keep your valuables with you.您的行李可以放在这里（大件行李处），贵重物品请随身携带。13.Please do not touch or press the Emergency brake valve.乘车时，不要随意搬动或按下车上的紧急制动阀。14.Be/keep away from the door, please.请远离车门。15.Pay attention to your safety, please/Be careful, please.请注意安全。,任务3 车厢服务,Service in the carriageSevice Expressions 服务用语16.No smoking, please. 请不要吸烟。17.The speed of this train is so fast that you should get your luggage down and put it behind the last seat.列车运行速度快，所以请把行李拿下来放最后一排座位的后面。18.This piece of luggage is not steady. Please let me help you pack it up/rearrange it.这件行李放的不稳妥，我帮您整理一下。,任务3 车厢服务,Service in the carriageCoversation 情景对话Dialogue 1 询问吸烟位置Passenger: Excuse me, where can I smoke? 旅客：哪里可以吸烟？Crew: Sorry, you can only smoke on the platform. Please do not go too far away. Please stay behind the white line when you smoke.列车员：站台上可以吸烟，请您不要走得太远。吸烟时，请您站在白色安全线以内。,任务3 车厢服务,Service in the carriageCoversation 情景对话Dialogue 2询问吸烟位置Passenger: Excuse me, where could I smoke?旅客：请问哪里可以吸烟？Crew: Im sorry. No smoking is allowed in any area of the train. Thank you for your cooperation.列车员：抱歉！动车组各部位均不得吸烟。谢谢！Passenger: Could I smoke in the toilet?旅客：卫生间能吸烟吗？Crew: Im sorry, Sir. Its a no smoking train. So you are not allowed to smoke in the toilet. Thank you for your cooperation.列车员：抱歉先生，这车是全列禁烟，卫生间也不能吸烟，感谢您的配合！,任务3 车厢服务,Service in the carriageCoversation 情景对话Dialogue 3 询问吸烟问题Passenger: Excuse me, madam. Can I smoke here?旅客：打扰一下，女士。我可以在这儿抽烟吗？Crew: Sorry, you cant. Smoking is not allowed on the train.列车员：抱歉，不行。列车上不许吸烟。Passenger: But I can smoke i n a restricted area between compartments in an ordinary train.旅客：但在普通的列车车厢连接处，我却可以抽烟。,任务3 车厢服务,Service in the carriageCoversation 情景对话Dialogue 3 询问吸烟问题Crew: You are right. But this is a high-speed train .smoking is prohibited in any section of the train. There are devices on chis high-speed train. They are sensitive enough to detect any tiny amount of smoke. Once the alarm goes off, the train stops automatically-In that case, we will face long delays en route.列车员：您说得没错。但这是高铁列车。高铁列车是全车禁烟的车厢装有探测仪器，这些烟雾探测器非常灵敏，一点点烟雾都可以引起报警。一旦警报拉响，列车立刻自动刹车。这样一来，路上就要耽误不少时间。Passenger: I see .I have to play the waiting game. Thank you for your explanation旅客：我明白了。我得耐着性子，等下了车再说。谢谢您的指教。Crew :My pleasure列车员：乐意为您效劳。,任务3 车厢服务,Service in the carriageCoversation 情景对话Dialogue 4 询问座椅方向Passenger: Could I turn the chair around?旅客：这个座椅能转过来吗？Crew: Yes. But we are heading for this direction. 列车员：可以，不过车是朝这个方向开。,任务3 车厢服务,Service in the carriageCoversation 情景对话Dialogue 5 询问开车方向Passenger: In which direction does the train run?旅客：车往哪个方向开？Crew: It is heading for that direction. 列车员：车往那边开。,任务3 车厢服务,Service in the carriageCoversation 情景对话Dialogue 6请求换座Passenger :Can I change seats with my neighbor? One of my friends is nearly .I hope he can sit by my side for a chit-chat.旅客：我可以跟邻座换一下座位吗？我的一个朋友就在附近，我想让他坐在我的旁边一起聊天。Crew: I have to ask your neighbor whether he could accept your request.列车员：我要问问您的邻座，看他是否接受您的要求。Passenger: Thats very thoughtful of you.旅客：你想得真周到.Crew: (After a while)Your neighbor is kind enough to accept your request.列车员：（过了一会儿）您的邻座是个大好人，他同意了。Passenger :Thank you very much.旅客：非常感谢。,任务3 车厢服务,Service in the carriageCoversation 情景对话Dialogue 7安全巡视Crew: Hello, what could I do for you?列车员：您好，您有什么需要吗？Passenger: Nothing, I just want to look around.旅客：没有，我随便看看。Crew: The train is running very fast. So please be careful.列车员：车速较快，请您注意安全。,任务3 车厢服务,Service in the carriageCoversation 情景对话Dialogue 8 整理行李Crew: Excuse me, please let me arrange the luggage for you. 列车员：打扰一下，我帮您整理一下行李。Crew: Sorry for interrupting, whose suitcase is this?列车员：对不起，打扰一下，请问这箱子是哪位的？Passenger: Excuse me, is there anything wrong with it?旅客：我的，怎么了？Crew: Sorry, it would be better if you could put your suitcase on the rack.列车员：我想如果能把您的箱子放到行李架上就更好了。Passenger: OK。旅客：好的。Crew: Thanks for your cooperation, Sir. Let me help you.列车员：谢谢您的配合先生，我来帮您。,任务3 车厢服务,Service in the carriageCoversation 情景对话Dialogue 9 大件行李Crew: Excuse me, Sir. You could put your big luggage in the Left Luggage or behind the last row of seats. Thank you for your cooperation.列车员：先生，您的大件行李可以放在大件行李搁放处，也可以放在最后一排座椅后面，多谢配合。Passenger: Where should I place the baggage?旅客：我的行李放在哪里？Crew: You may place it behind the last row of seats. Please keep your valuables with you.列车员：您的行李可以放在最后一排坐席后面，贵重物品请自己保管。,任务3 车厢服务,Service in the carriageCoversation 情景对话Dialogue 10行李安全Passenger: Excuse me; Ms. My luggage is too big. Where could I put it? 旅客：小姐，这行李这么大，放哪？Crew: You could put it here. Please just dont block the aisle.列车员：放这里，别挡住过道就行。Passenger: Excuse me, why couldnt I put my luggage on the shelf?旅客：为什么不让我把东西放在行李架上？Crew: Because your luggage is too big and the train is running very fast. So for your own safety and that of the passengers around you, please cooperate with us.,任务3 车厢服务,Service in the carriageCoversation 情景对话Dialogue 10行李安全列车员：因为您的行李太大，车速快，容易造成危险，为了您和周围旅客的安全，请您配合我们的工作。Crew: Excuse me, could you please put your suitcase in the horizontal direction? It is not safe to put it in the vertical direction. Let me help you.列车员：打扰您一下，您的旅行箱可以横过来吗，竖着放不安全，我帮你整理一下。Crew: Excuse me, whose small cart is this?列车员：打扰一下，这个小推车是哪位的？Passenger: Its mine. 旅客：是我的。,任务3 车厢服务,Service in the carriageCoversation 情景对话Dialogue 10行李安全Crew: Its made by iron. Thats why it should not be put on the shelf. Thank you.列车员：这是铁质的，不能放在行李架上，谢谢。Crew: Sir, please place your luggage at the other side of the door .We will open the door on this side.列车员:先生，一会这边开门，请您把行李放到车门的另一侧。,任务3 车厢服务,Service in the carriageCoversation 情景对话Dialogue 11行李安全Crew: Excuse me, whose handbag is this?列车员：打扰一下，请问这是谁的手提包？Passenger: Its mine. Whats the matter?旅客：是我的，怎么啦？Crew :Im afraid its not safe to hang it on the hook by the window . Besides, the hook is for caps, coats, towels and the like.列车员：我觉得放在窗边的挂钩上不安全。再说，挂钩是用来挂帽子、外套、毛巾之类的物品的。Passenger: Thank you for your advice.旅客：谢谢您的建议。,任务3 车厢服务,Service in the carriageCoversation 情景对话Dialogue 11行李安全Crew: (To another passenger) Excuse me, sir. Whose suitcase is this?列车员：（对另一位乘客）打扰一下，先生。请问这是谁的旅行箱？Passenger: Its mine. Whats wrong with it?旅客：是我的。有什么问趣吗？Crew: Its too large to be there. It could slip off the rack anytime. Thats a safety hazard. I suggest you take down and put under your seat.列车员：那个箱子太大，搁在那里不合适。它随时可能从行李架上滑落下来，构成安全隐患。我建议您把它取下来，放在您的座位底下。Passenger: Thank you very much. Its most thoughtful of you.旅客：非常感谢。您考虑得真周到。Crew: Dont mention it. Come on, let me give you a hand.列车员：不必客气。行了，让我来帮你一把。,任务3 车厢服务,