酒店英语前台英语ppt课件.pptx
酒店英语-前台英语,酒店服务英语第二课上一期大家了解了酒店专业英文术语，今天要和大家分享的是酒店前台常用服务英语，让我们一起来学习吧！,酒店英语-前台英语,情景一：入住（F：Frontdesk G：Guest）F: Welcome to Jin Kai Yue Great Hotel. How may I help you?欢迎来到金凯悦大酒店。我能为您做点什么吗？G: Id like a room, please. 我要住店。F: Would you prefer a single or a double?你是要单人间还是双人间呢？G: A double, please. How much is that?双人间，价格是多少？,酒店英语-前台英语,F: Its 1000 RMB a night. How many nights will you be staying?人民币1000元每晚，你要住几晚呢？G: Just tonight. 就今晚。F: OK. One night comes to RMB 1150 plus tax. May I have your name,please?一晚含税总共1150元，您的名字是？G: Its Davies. Robertson Davies.我是达维斯。,酒店英语-前台英语,Bell man /Door man行李生、门童、礼宾员职责：酒店大堂迎接客人，协助客人拿取行李,酒店英语-前台英语,F: So thats D-A-V-I-E-S. How would you like to pay for the room?好的，你想要如何付款？G: Do you take VISA?能用VISA卡吗？F: Yes, we do. We take VISA, Mastercard and American Express.可以，我们接受VISA卡，万事达卡，美国运通。,酒店英语-前台英语,G: Great. Ill pay with VISA then. What time is checkout?我用VISA付款，退房时间是？F: Checkout is before 12 oclock. Your room number is 505. Is there anything else you would like to know?中午12点之前退房。您的房间号是505。您还有其他疑问吗？,酒店英语-前台英语,G: And is there a restaurant?有餐厅吗？F: There is a Chinese restaurant on the 1st floor.中餐厅在1楼。G: Great！And can I get a wake-up call for 6:30 A.M. 太好了！6：30能够叫醒我吗？F: Sure. No problem. Wake-up call for 6:30 A.M. Enjoy your stay. 没问题，叫醒服务6:30，希望您住的愉快！,酒店英语-前台英语,Lobby 酒店大堂Lobby bar 大堂吧,酒店英语-前台英语,情景二：退房（F: Frontdesk G: Guest）F: Good morning. How may I help you?早上好，请问有什么可以帮到您？G: Can you check me out please?可以帮我退房吗？F: Sure. Whats your room number and name please?好的，请问您怎么称呼，您的房间号是多少？,酒店英语-前台英语,G: Can I pay with a credit card/in cash?我可以用信用卡/现金支付吗？F: Of course, you can. 当然。G: Here you are. 给你。F: Here is your receipt/change. Thank you. Have a nice day.这是您的收据/找零，谢谢您，祝您生活愉快。G: Thank you, you too, bye.谢谢，你也是，再见。,酒店英语-前台英语,Front desk 前台Reception 接待Reception ist 接待员cash 现金cashier 收银员,酒店英语-前台英语,前台常用英语口语1. What kind of room would you like（prefer）？您希望要什么样的房间？2.How long will you be staying？您将要住多久？3. How many guests will there be in your party altogether？你们一起有几个人？,酒店英语-前台英语,4. Just a moment, please. Ill check the room availability. 请稍等，我去查一下房间预订情况。5. Sorry to have kept you waiting, Sir. 对不起，先生，让您久等了。6. The total cost would be 100 RMB. How will you be paying the bill（account）？全部费用是100元，您将如何付款？,酒店英语-前台英语,7. Here is your room-card，NO. 615.请收好您的房卡，房号是615。8. please dial 6 before your room number if you make a inside call. 内线电话，请房号前加拨6。9. Good morning/afternoon/evening/night？早上好/下午好/晚上好/晚安！10.May I have your passport，please？请您出示下护照，好吗？,
