仓库质量管理 Warehouse Quality Management Objectives(WA009).docx

XLC/CLXWarehouseQualityManagementObjectivesXLC/CLXRef.No:WA-009ApplicationrangeandpurposeInordertoensurethequalityofgoodsinventoryandwarehouseDept.carryouttheplanning,organization,control,coordinationetc.storageactivities.Ontheonehand,thequalityofgoodsfromsuppliersmustbeprotectandtransferredtotheusertomeettherequirementsofsuppliers.WarehouseQualityManagementObjectives1. Thestoragequalitycontents1) QualityofstocksGoodsinthestorageandtransferprocessshouldbeprotected,sothatthequalityofgoodscanbeeffectivelymaintainedandfinallyachievetheuser,squalityassuranceinthewarehouseactivities.Qualityassurancefortheusernotonlydependsontheproduction,butalsoonlogistics.2) QualityofserviceQualityobjectivesforstorage,itisqualityofservicethatmeetuserrequirements.Warehousingspecificmeasureofqualityofservice,thatis:time,cost,quantityandquality.3) QualityofstorageQualityofstorageisthequalityofconcreteworkofdifferentjobsinstorageprocess.Theindicatoridentifiedistoachievetheoverallqualityofservice.Qualityofstoragecontent:a) Controlandmanagementgoodsdamage,deterioration,evaporationandotherfactorsaffectthequalityofgoods;b) Controlandmanagementgoodsloss,wronglyissued,damageandotherfactorsaffectthenumberofgoods;c) Maintenanceandservicegoods;d) Acceptanceandstorageofgoods,checkingbeforethegoodsissued,areceivingandissuingplanmanagement;controlcompletionandimplementationofplan.e) Goodslabels,marklocation,inventorymanagement,establishandabidebythenormalrulesandregulations.f) Inventorycontrol;g) Qualitymanagementandcostscontrol;h) Controloftheworkingenvironmentwarehouse;i) Standardizationwork;j) Normaloperationandgooddegreeofequipmentmanagement;k) Servicesatisfactionintheprocedures.4) QualityoftransportExcellentworkqualitywasdependedonlogisticstechnology,management,technologyandequipment.Wemustcontrolthequalityofstorageactivityandpreventedpoorworktocreatepoorgoodsinthewholeprocess.Therefore,thefactorsonthequalityoftransportmustbeeffectivelycontrol.Thefactorsinclude:a) People:includingtheknowledge,ability,skill,qualityawareness,responsibilityetc.variousfactors.b) Managementsystem:includingleadership,organizationalstructure,workregulationetc.c) Equipment:includinglogisticstechnologyequipment,equipmentcapacity,equipmentsuitability,equipmentstatusetc.d) Processmethod:includingstorageprocesses,equipment,operateprocess.e) Measuringandtest:includingmetrology,testing,inspectiontoolsandmethods.f) Environment:includingstoragefacilitiesscale,level,humidity,temperature,dust,lighting,noiseandotherhealthconditions.2. Storagequalityindicators1) Stocks：Averageinventorywithinthestatisticsstocksperiod.Itshowstheaverageinventoryandcapacityutilization,thesituationofeffectiveusedinwarehouse.Averageinventorymonthly=Beginningstock+StockendAverageinventoryyear=thesumofaverageinventorymonthly2) Theaverageacceptancetime:thetimeofthegoodsbecheckedandacceptedbywarehouse(unit:day/batch)Averageacceptancetime=ThetotaldaysofacceptgoodsduringcalculationTimesacceptgoods3) Thecorrectrateofreceiveandissue:Thecorrectratioofreceiveandissuegoodsinaperiodoftime.Thecorrectrateofreceiveandissue=(turnover-totalvolumeoferror)X100%Turnoverinaperiodtime4) Theratioofthegoods:Thedegreeoflose,damagedandmetamorphoseofgoodsinperiodoftime.Theratioofthegoods=(Averageinventory-totalvolumeoflost,damagedandalterativegoodsinaperiodtime)AverageinventoryinaperiodtimeXLC/CLX仓库质量管理目标XLC/CLXRef.No:WA-009适用范围和目的为了实现仓储产品的质量，开展计划、组织、控制、协调的仓储活动。一方面必须保护供应商的产品能保质保量地转移给用户，满足供应商的要求；另一方面按用户要求完成商品的送交任务，满足用户的要求。以经济的手段，向用户提供满足要求的质量服务。仓库质量管理1.仓储质量的内容1）储存物资的质量货物在仓储和转移过程中应该得到保护，使货物的质量在仓储活动中，能够被有效地维持，最后实现对用户的质量保证。对用户的质量保证不仅依赖于生产，而且也依赖于仓储物流。2）服务质量仓储的质量目标，也就是其服务质量，即满足用户要求。仓储服务质量的具体衡量指标，主要是：时间、成本、数量和质量。3）仓储工作质量工作质量指的是仓储各环节、各工种、各岗位具体工作的质量。为实现总的服务质量，以质量指标形式确定下来则为工作质量指标。仓储的工作质量可归纳为以下内容：a）货物损坏、变质、挥发等影响商品质量因素的控制及管理；b）货物丢失、错发、报损等影响商品数量因素的控制及管理；c）货物维护、保养；d）货物入库验收及出库检查，商品入库、出库计划管理，计划完成及兑现的控制：e）商品标签、标示货位、账目管理，建立并遵守正常的规章制度；f）库存量的控制；g）质量成本的管理及控制；h）库房工作环境的控制；i）工作标准化管理；j）设备正常运转、完好程度的管理；k）在工作过程中的服务满意度。4）运输工作质量优良的工作质量对于物流质量的保证程度，受制于物流技术水平、管理水平、技术装备。在整个仓储过程中，必须事前控制仓储质量，预防仓储造成的不良品。所以，必须对影响仓储质量的因素进行有效控制。在仓储过程中，这些因素可归纳为以下6方面：g）人的因素：包括人的知识结构、能力结构、技术熟练程度、质量意识、责任心等反映人的素质的各项因素。h）体制的因素：包括领导方式、组织结构、工作制度等。1） 设备因素：包括物流各项装备的技术水平、设备能力、设备适用性、维修保养状况及设备配套性等。j）工艺方法因素：包括仓储流程、设备组合及配置、工艺操作等。k）计量与测试因素：包括计量、测试、检查手段及方法等。I）环境因素：包括仓储设施规模、水平、湿度、温度、粉尘、照明、噪声等卫生条件。2.仓储质量指标1）库存量：指统计期内的平均存货数量，它反映了仓库平均库存水平和库容利用程度，反映了仓库有效利用的情况。月平均库存量=月初库存量十月末库存量年平均库存量=各月平均库存量之和2）平均验收时间：表示仓库对入库的货物验收所花费的时间（单位是：天/批）。平均验收时间=期内各批验收天数之和同期验收批次数3）收发正确率：表示仓库在某一段时期正确收发货物的程度。物资收发正确率=（期内吞吐量一发生收发差错的货物总量）X100%同期吞吐量4）完好率：表示在统计期内货物发生丢失、损坏、变质等质量事故的整体程度。完好率=（期内平均库存量一期内丢失、损坏、变质的物质总量）同期平均库存量ApplicationFromForWarehouseQualityManagementObjectivesn(ForInternalUseOnly)Application:Modificationto''WarehouseQualityManagementObjectives''VersionDateModifiedbyWhattobemodifiedOriginalRevisionReasonsforModificationModificationApprovedModificationRejectedApprovedby(withsignature)DateImplementationDateRejectedby(withsignature)DateReasonsforRejection